Junior IT Help Desk

RS Group plc; Sesto San Giovanni; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A global industrial solutions provider is seeking a Junior IT Help Desk professional in Sesto San Giovanni, Italy. The role focuses on providing technical support to users and managing service requests. Responsibilities include troubleshooting hardware and software issues, supporting onboarding processes, and maintaining IT documentation. Ideal candidates will have experience in IT support and excellent communication skills.

Competenze

• Up to 3 years of experience in IT support or similar roles.
• Excellent verbal and written English language skills.
• Basic understanding of IT security principles.

Mansioni

• Provide technical support to users for hardware and software issues.
• Manage service requests through the ticketing system.
• Support onboarding and offboarding processes from an IT perspective.

Conoscenze

Technical support

Troubleshooting

Customer-oriented communication

Basic networking concepts

ITIL Foundation

Formazione

Technical diploma or equivalent education in IT

Strumenti

Windows 10/11

Microsoft 365

Ticketing systems

Descrizione del lavoro

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The Junior IT Help Desk will provide day-to-day technical assistance to local users, ensuring the smooth functioning of end-user devices and basic IT infrastructure. This role involves troubleshooting hardware and software issues, managing service requests via the ticketing system, and supporting users both remotely and on-site.

The technician will work closely with RS Staff and 3rd parties to resolve incidents efficiently, support hardware and application deployments, and contribute to maintaining accurate IT documentation and inventory.

Responsibilities

This role is focussed on supporting and delivery of technology services to the local Market (Italy).

• Provide technical support to users (hardware, software, network, and peripheral issues)
• Troubleshoot and resolve incidents related to Windows operating systems, Microsoft 365, printers, scanners, and other standard business tools
• Install, configure and maintain end-user devices such as laptops, desktops, and mobile phones
• Support onboarding and offboarding processes from an IT perspective (equipment setup, account creation, etc.)
• Manage service requests and incidents through the ticketing system, ensuring timely and effective responses
• Monitor the status of systems and proactively report any issues or risks
• Maintain IT documentation, including knowledge base articles, inventory records, and support procedures
• Collaborate with internal teams and third-party vendors to escalate and resolve more complex issues
• Keep users informed on the progress of their tickets and provide clear, user-friendly communication
• Excellent verbal and written English language skills
• Up to 3 years of experience in IT support or similar roles
• Technical diploma or equivalent education in IT or related fields
• Good knowledge of Windows 10/11 and Microsoft 365 (Word, Excel, Outlook, Teams)
• Familiarity with basic networking concepts (TCP/IP, DNS, Wi-Fi)
• Basic understanding of IT security principles (password hygiene, phishing awareness, data protection)
• Experience with ticketing systems and support workflows
• Strong communication skills and a customer-oriented mindset
• ITIL Foundation
• Experience of Apple client technologies

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.
We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.
We are one team. We deliver brilliantly. We do the right thing. We make every day e are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.
Together, we can make great things happen. Aim for amazing and beyond!

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