Junior Desktop Support Analyst

Arup; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global engineering and consulting firm is seeking an IT support analyst to enhance productivity through proactive technology support. The role involves providing technical expertise on hardware and software issues, collaborating with a diverse team, and promoting an inclusive environment. Ideal candidates will be enthusiastic about technology, eager to learn, and value career progression.

Competenze

• Passionate about helping people maximize their use of technology.
• Enthusiastic about learning new skills and technologies.
• Valuing career progression and open to new opportunities.

Mansioni

• Act as the primary contact for all Digital Technology requests.
• Provide value-added services collaborating with leadership.
• Configure, deploy, maintain, troubleshoot, and support equipment.
• Support communication and training related to technical changes.

Conoscenze

Customer-focused

Technical expertise

Proactivity

Communication

Formazione

Relevant technology qualification

Descrizione del lavoro

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data, and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms, and skills. Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards.

The role

We’re looking for an IT support analyst to be the front-door to technology services for the organization. You will help increase business productivity through a customer-focused, proactive, and collaborative approach to resolving technology issues. Your responsibilities include providing support and technical expertise related to hardware, software, peripherals, and projects. Working under the guidance of the local service lead, you will be part of a team delivering customer-focused digital services globally. This is a full-time, level 2 support role within a typical IT support infrastructure, emphasizing a business-focused mindset. We promote continuous learning, offering opportunities for skill development and challenging, innovative work environments that foster creativity and self-discovery.

As one team member expressed, “I enjoy the variety of my role - no two days are the same. One day I might be reassuring a nervous presenter before a live stream, and the next fixing a laptop remotely for a colleague with a deadline.”

Ideal candidate qualities

• Passionate about helping people maximize their use of technology
• Enthusiastic about learning new skills and technologies
• Valuing career progression and open to new opportunities

Responsibilities

• Act as the primary contact for all Digital Technology requests from staff, understanding and addressing issues related to desktop (Windows, O365, etc.) and infrastructure (compute, storage, network, cloud services, cybersecurity, etc.), escalating as needed
• Provide value-added services, collaborating with leadership to drive technological transformation
• Configure, deploy, maintain, troubleshoot, and support workstations, laptops, printers, mobile devices, phones, and other equipment
• Resolve hardware and software issues, escalate when necessary, and classify problems by priority and nature
• Assist with office-based technology needs, including installations, moves, and changes
• Respond to and document service tickets, following ITIL/Service Management policies
• Document procedures, standards, and best practices
• Support communication and training related to technical changes
• Contribute to an inclusive team environment, sharing knowledge and promoting best practices

Supported technologies include

• Personal computing (HP, Mac, etc.)
• Mobile computing (iPhone, iPad, Samsung, etc.)
• Microsoft Windows OS, Mac OS (limited)
• Microsoft 365 and related services
• Cloud solutions (Azure, AWS)
• Video conferencing hardware/software
• Office printers and copiers

If you meet most of these requirements and are motivated by the role, we encourage you to apply, even if you don’t meet every point.