Junior Customer Success Manager

JR Italy; Pavia; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join a fast-growing global team as a Junior Customer Success Manager, where your impact will be vital to both the company and its customers. In this role, you'll support the Head of Success Management in evolving strategies, manage client relationships, and oversee customer projects. Your proactive approach and strong communication skills will help deliver exceptional value to clients. This is an exciting opportunity to thrive in a dynamic, start-up environment, where creativity and collaboration are key to success.

Competenze

• 1-2 years of experience in customer success or related fields.
• Strong communicator with a talent for building client relationships.

Mansioni

• Support the Head of Success Management in evolving customer success strategy.
• Manage brand portfolio and strengthen client relationships through proactive support.

Conoscenze

Customer Relationship Management

Communication Skills

Project Management

Data Analysis

Fluency in English

Fluency in Italian

Creativity

Formazione

Bachelor's Degree

Descrizione del lavoro

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Live Story is a next-generation content management platform designed to simplify and accelerate digital storytelling. With our intuitive visual editor, Live Story empowers brands and teams to manage, publish, and optimize content effortlessly across all digital touchpoints. Trusted by leading companies, we combine flexibility, performance, and creativity to redefine how content is built and delivered.

As our Junior Customer Success Manager, you’ll play a key role in this mission.

We’re a fast-growing global team. At this stage, your impact will be vital to both our company and our customers.

Join us as we write the future.

Responsibilities

• Support the Head of Success Management in evolving our customer success strategy.
• Manage the brand portfolio and strengthen client relationships through proactive support.
• Handle customer communications and ensure timely, effective responses.
• Analyze customer data to identify ways to improve satisfaction and engagement.
• Deliver clear, value-driven product demonstrations to potential clients.
• Oversee customer projects from start to finish, ensuring smooth execution and timely delivery.
• Help create training and educational materials that empower our clients.

Qualifications

• A self-starter who is proactive, organized, and driven by goals
• 1-2 years of experience in a related field
• Strong communicator with a talent for building and maintaining positive client relationships
• Skilled at managing multiple projects at once, without missing a beat
• Strategic thinker with a hands-on, methodical approach to execution
• Creative mindset with the flexibility to thrive in a fast-paced, start-up environment
• Team player who collaborates well in a small, dynamic, and growing team
• Fluency in both English and Italian; French is a plus.