Junior Customer Success Manager

JR Italy; Monza; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a Junior Customer Success Manager to enhance client relationships and support customer success strategies. This role is crucial in managing customer communications, analyzing data for improved satisfaction, and delivering impactful product demonstrations. Join a dynamic team where your proactive approach and strategic thinking will directly influence the company’s growth and customer experience. If you're ready to thrive in a fast-paced environment and make a significant impact, this opportunity is for you.

Competenze

• 1-2 years of experience in customer success or related field.
• Strong communication skills and ability to build client relationships.

Mansioni

• Support the Head of Success Management in evolving customer success strategy.
• Manage brand portfolio and strengthen client relationships.

Conoscenze

Customer Relationship Management

Project Management

Data Analysis

Communication Skills

Fluency in English

Fluency in Italian

Strategic Thinking

Formazione

Bachelor's Degree

Descrizione del lavoro

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Client:

Live Story

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

880261472818351308833711

Job Views:

4

Posted:

06.05.2025

Expiry Date:

20.06.2025

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Job Description:

Live Story is a next-generation content management platform designed to simplify and accelerate digital storytelling. With our intuitive visual editor, Live Story empowers brands and teams to manage, publish, and optimize content effortlessly across all digital touchpoints. Trusted by leading companies, we combine flexibility, performance, and creativity to redefine how content is built and delivered.

As our Junior Customer Success Manager, you’ll play a key role in this mission.

We’re a fast-growing global team. At this stage, your impact will be vital to both our company and our customers.

Join us as we write the future.

Responsibilities

• Support the Head of Success Management in evolving our customer success strategy.
• Manage the brand portfolio and strengthen client relationships through proactive support.
• Handle customer communications and ensure timely, effective responses.
• Analyze customer data to identify ways to improve satisfaction and engagement.
• Deliver clear, value-driven product demonstrations to potential clients.
• Oversee customer projects from start to finish, ensuring smooth execution and timely delivery.
• Help create training and educational materials that empower our clients.

Qualifications

• A self-starter who is proactive, organized, and driven by goals
• 1-2 years of experience in a related field
• Strong communicator with a talent for building and maintaining positive client relationships
• Skilled at managing multiple projects at once, without missing a beat
• Strategic thinker with a hands-on, methodical approach to execution
• Creative mindset with the flexibility to thrive in a fast-paced, start-up environment
• Team player who collaborates well in a small, dynamic, and growing team
• Fluency in both English and Italian; French is a plus.