Junior Customer Success Manager

Live Story, Inc; Monza; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Live Story, Inc., a fast-growing content management platform, seeks a Junior Customer Success Manager to enhance customer engagement and satisfaction. The role involves managing relationships, analyzing data, and ensuring effective communication while working in a dynamic, collaborative environment. Ideal candidates are proactive, organized, and fluent in English and Italian.

Competenze

• 1-2 years of experience in a related field.
• Fluency in both English and Italian; French is a plus.
• Proactive, organized, and goal-driven.

Mansioni

• Support the Head of Success Management in evolving customer success strategy.
• Manage brand portfolio and strengthen client relationships.
• Deliver product demonstrations and oversee customer projects.

Conoscenze

Communication

Project Management

Customer Relationship Management

Analytical Skills

Descrizione del lavoro

Live Story is a next-generation content management platform designed to simplify and accelerate digital storytelling. With our intuitive visual editor, Live Story empowers brands and teams to manage, publish, and optimize content effortlessly across all digital touchpoints. Trusted by leading companies, we combine flexibility, performance, and creativity to redefine how content is built and delivered.

As our Junior Customer Success Manager, you’ll play a key role in this mission.

We’re a fast-growing global team. At this stage, your impact will be vital to both our company and our customers.

Join us as we write the future.

TYPE : Full-time

LEVEL : Junior

Role & Responsibilities :

Support the Head of Success Management in evolving our customer success strategy.

Manage the brand portfolio and strengthen client relationships through proactive support.

Handle customer communications and ensure timely, effective responses.

Analyze customer data to identify ways to improve satisfaction and engagement.

Deliver clear, value-driven product demonstrations to potential clients.

Oversee customer projects from start to finish, ensuring smooth execution and timely delivery.

Help create training and educational materials that empower our clients.

Key Qualifications :

A self-starter who is proactive, organized, and driven by goals.

1-2 years of experience in a related field.

Strong communicator with a talent for building and maintaining positive client relationships.

Skilled at managing multiple projects at once, without missing a beat.

Strategic thinker with a hands-on, methodical approach to execution.

Creative mindset with the flexibility to thrive in a fast-paced, start-up environment.

Team player who collaborates well in a small, dynamic, and growing team.

Fluency in both English and Italian; French is a plus.

Additional Provisions :

Additional courses in Digital Business and Project Management are a plus

How to submit the application :

send CV and cover letter

Live Story is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Live Story Inc.

New York, NY 10012

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