Junior Customer Care Representative

Buscojobs; Emilia-Romagna; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global tech company in Emilia-Romagna is seeking a Customer Care Representative to manage customer relationships effectively. You will assist in onboarding and support while collaborating with Sales for growth. The ideal candidate has up to 2 years of experience, is fluent in Italian and English, and is organized. This role offers a hybrid work model with real responsibilities and autonomy.

Servizi

Hybrid work modality (3 days on site / 2 remote)

Expanding knowledge of various business industries

Creating valuable content for users

Competenze

• 0-2 years experience in customer success or support.
• Strong understanding of customer needs and business principles.
• Ability to work autonomously and manage time effectively.

Mansioni

• Manage a portfolio of customers, balancing automation and manual support.
• Facilitate onboarding for new customers.
• Act as the first point of contact for customer assistance.
• Collaborate with Sales Team on growth opportunities.

Conoscenze

Customer success

Customer support

Fluent in Italian (C2)

Fluent in English (C1)

Business acumen

Highly organized

Descrizione del lavoro

Overview

About Odoo

Born in Belgium and now a truly global tech player, Odoo powers the growth of over 12 million users worldwide with smart, flexible business software.

Since landing in Italy in 2023, we’ve been on a mission: to help companies simplify, digitalize, and scale their operations — no matter the industry. From CRM to sales, invoicing, project management, manufacturing, and inventory, our ecosystem of fully integrated apps makes running a business smoother, smarter, and more efficient.

At Odoo, we believe technology should be powerful yet easy to use — and accessible to all. Join us and be part of a company that’s reshaping the way businesses work.

We are seeking a dedicated and driven customer care professional who thrives on making things happen. The Customer Care Representative plays a key role in building strong, lasting partnerships with our customers, supporting them through every stage of their journey from adoption to expansion and renewal. You will collaborate closely with cross-functional teams, including Sales, Support, and Services, to deliver a seamless, high-value customer experience.

Responsibilities

• Managing a portfolio of up to a thousand mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
• Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
• Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
• Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion

Requirements

• From 0 up to 2 years experience, preferably in customer success and customer support
• Fluent in Italian (C2) and English (C1)
• Strong business acumen and understanding of customer needs
• Highly organized, with the ability to work autonomously and manage your time effectively

Nice to have

• Ability to work in a dynamic, fast-paced and challenging environment
• Previous experience in sales
• Passion for IT

What’s great about this job?

• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Hybrid work modality
• (3 days on site / 2 fixed days on remote)

At Odoo, we are dedicated to fostering a workplace that is diverse, inclusive, and truly authentic. We celebrate individuality and welcome people from all backgrounds, embracing the unique perspectives that strengthen our team. This opportunity is open to everyone—regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, or any other aspect of identity. We believe that when everyone feels a true sense of belonging, it drives creativity, collaboration, and success.

If you’re interested in this position but don’t meet every qualification in the job description, we encourage you to apply anyway. Your skills, experiences, and potential may make you the perfect fit for this role — or another opportunity within our team. We’d love to hear from you!