Junior Consultant - Customer Experience

KPMG Italy; Venezia; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading advisory firm in Veneto is seeking a customer experience transformation expert to drive strategic initiatives. You will leverage data analytics to enhance customer lifecycle management and develop innovative customer strategies. Candidates should have a Master’s degree and strong analytical skills. The position offers a dynamic work environment with hybrid arrangements.

Servizi

Advanced training and development programs

Hybrid work arrangements

International projects

Competenze

• Strong analytical skills with experience in big data and quantitative analysis.
• Excellent command of English, ideally with international study or work experience.

Mansioni

• Define market sizing, identify trends, and opportunities in customer experience.
• Benchmark competitors through quantitative analysis.
• Map customer journeys and identify critical moments.

Conoscenze

Analytical skills

Data analysis

Customer-centric mindset

Digital marketing strategies

Formazione

Master’s degree in Business, Engineering, or Marketing

Strumenti

MS Office suite

Descrizione del lavoro

The chance to build a better future is right in front of you.

Do Work That Matters - Your role and responsibilities

At KPMG, you will have the opportunity to help clients, the company, and colleagues address and solve complex challenges. Our Advisory services assist companies in business model transformation, process improvement, digitisation, risk analysis, and support in finance transactions.

Joining the Customer Experience team in Padua, you will leverage strategic frameworks to lead customer-centric transformation programs and use data & analytics to map, design, and improve customer lifecycle management, aligning organizational and technological structures with evolving scenarios.

Your responsibilities will include:

1. Define market sizing, identify trends, opportunities, and threats in customer experience;
2. Benchmark competitors through quantitative analysis to identify differentiating opportunities;
3. Segment customers and identify their core needs;
4. Map customer journeys, identify critical moments, pain points, and opportunities to delight;
5. Analyze Voice of the Customer and develop actions to close feedback loops;
6. Evaluate digital marketing channels' performance at each customer journey stage;
7. Develop adaptive customer strategies for digital and traditional channels, prioritizing initiatives and planning actions;
8. Re-engineer digital processes, assess organizational impacts, and plan changes;
9. Formulate channel strategies based on data & analytics, including social media and digital marketing;
10. Design and implement strategic control scorecards for customer experience management;
11. Initiate and launch new digital initiatives and growth plans for e-commerce;
12. Assess costs and revenues of proposed actions, analyzing impacts on profitability;
13. Develop detailed business and implementation plans.

This is the perfect opportunity for you if you have:

• A master’s degree in Business, Engineering, or Marketing with a quantitative focus;
• Strong analytical skills with experience in big data and quantitative analysis;
• Proficiency in MS Office suite;
• Excellent command of English, ideally with international study or work experience.

Your Future With Us - What you’ll find at KPMG

• An inclusive, diverse, and equitable work environment;
• A challenging, dynamic setting that fosters creativity and teamwork;
• Hybrid work arrangements supporting work-life balance;
• Advanced training and development programs;
• International projects and mindset;
• Initiatives promoting mental and physical well-being.

Together for Better – Our values and commitment

Leadership, teamwork, respect, continuous learning, transparency, community commitment, and integrity define our culture. Our commitment to diversity and inclusion is certified by ISO 30415 and gender equality standards. More about our ESG actions can be found in our Impact Plan.

Your data will be processed in accordance with GDPR. For details, see our privacy policy.

KPMG Advisory S.p.A. is an equal opportunity employer.