Junior Client Management

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Amilon is the company that revolutionized the digital gift card market, introducing them first in Italy. With headquarters in Italy and offices in Poland and Spain, today we are not just a gift card reseller, but a Digital Value enabler operating in three strategic areas: Reselling, Processing and Media & Engagement.

Thanks to our proprietary technology and innovative approach, we transform gift cards into valuable tools for companies, retailers and brands, creating new opportunities for incentive, engagement and monetization.

To strengthen our growth, we are looking for a Junior Client Management to join our Operations team. The ideal candidate will be responsible for managing and supporting assigned B2B clients, ensuring a seamless experience by addressing their needs, resolving issues, and fostering long-term relationships. This role requires a proactive approach to risk management and problem-solving, acting as the main point of contact for client inquiries related to our services.

? Key Responsibilities:

• Support and manage assigned B2B clients, ensuring high levels of satisfaction
• Address client requests and resolve issues through ERP, ticketing tools, CRM, chat, and phone
• Identify risks, anticipate potential problems, and take proactive measures
• Maintain and enhance client relationships, ensuring seamless communication
• Collaborate with internal teams to improve overall service quality

? Requirements:

• Fluency in Italian and English (C1 level)
• Strong problem-solving mindset with a client-first approach
• Excellent organizational skills and ability to multitask effectively
• Previous experience in client management or customer support
• Proficiency in Microsoft Office, particularly Excel

? Preferred:

• Experience in the E-Gift Card, loyalty, or incentive industry
• Knowledge of additional languages (Spanish, French, German, Polish, Czech, Romanian, Portuguese)
• Background or interest in economics, marketing, or finance

Are you the right person for this role? Apply now here on LinkedIn and join the Amilon team! ?