Junior Business Account Manager

JR Italy; Pavia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An ambitious fintech company is seeking a proactive Account Manager to nurture and grow a merchant portfolio. In this dynamic role, you will build strong relationships, enhance service adoption, and drive business success. You'll be instrumental in ensuring merchant satisfaction while managing upselling opportunities and preventing churn. Join a team that thrives on innovation and is backed by significant funding, providing a unique chance to make a meaningful impact in the payments and BNPL ecosystem. If you're passionate about creating lasting relationships and driving results, this role is perfect for you.

Competenze

• Bachelor's degree in any field is required.
• Fluency in English is essential for this role.

Mansioni

• Manage a portfolio of merchants and ensure their satisfaction.
• Promote additional products and services to enhance merchant engagement.
• Anticipate issues and implement solutions to prevent churn.

Conoscenze

Relationship Management

Upselling

Cross-Selling

Churn Prevention

English Fluency

Formazione

Bachelor's Degree

Descrizione del lavoro

Join Qomodo – the fintech reshaping the payments and BNPL ecosystem!

We are an ambitious and dynamic team with experience from some of the world’s most innovative startups, including Rocket Internet, Delivery Hero, SumUp, Amazon, Everli, Scalapay, Doctolib, and N26. With a record-breaking €34.5M funding round backed by top-tier angels and VCs across Europe and a €13.5 million Series A round closed in record time, we are building a strong and innovative future for our company and those who join us.

What are we looking for?
We’re searching for a driven and proactive Account Manager to own, nurture, and grow a portfolio of merchants while ensuring they are delighted by our services. If you’re excited about creating meaningful relationships, improving service adoption, and driving business success, we want to hear from you!

Key Responsibilities

1. Merchant Portfolio Management (50%): Ensure the profitability and sustainability of a specific merchant portfolio by building strong relationships and delivering exceptional service.
2. Upselling and Cross-Selling (20%): Promote additional products and services to your portfolio, identifying opportunities to enhance merchant satisfaction and drive revenue growth.
3. Churn Prevention (20%): Proactively anticipate potential issues or dysfunctions with merchants and implement solutions to prevent churn.
4. Backoffice Support (10%): Handle administrative and operational tasks to support merchant management and ensure seamless processes.

Expected Key Results

1. Retain the current portfolio of merchants without churn.
2. Increase conversion rates within the merchant base.
3. Boost adoption and involvement among key merchants, particularly early adopters.

You’re a great fit if you have:

Must-have

1. Bachelor’s degree (field of study is not a constraint).
2. Fluency in English.

Nice-to-have

1. Previous experience in a startup or scaleup environment.