Journeyman Help Desk Network Specialist

Buscojobs; Veneto; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A government services provider is looking for a Help Desk Network Specialist to provide enterprise IT help desk services. The candidate must have a Bachelor’s degree and 3+ years of experience, or equivalent qualifications, along with an active Top Secret security clearance. Responsibilities include supporting both end users and VIPs, incident management, and ensuring high-quality customer service. This position requires potential travel to various locations based on contract needs.

Competenze

• Bachelor’s degree with 3+ years of experience, or AA with 5+ years of experience, or high school with 6+ years of relevant experience.
• Active in-scope Top Secret / SCI security clearance.
• Certification meeting DCWF 411 requirements: Security+ or Network+ or A+.
• Demonstrated ability to effectively communicate with internal and external stakeholders.

Mansioni

• Provide Tier 1 and 2 enterprise IT help desk services.
• Deliver end user and common device support for enterprise IT help desk services.
• Support ticket creation if the end user is unable to perform this function.
• Ensure help desk services are prioritized for Very Important Persons (VIPs).
• Provide telephonic support for VIPs traveling.

Conoscenze

Communication

IT Support

Problem Resolution

Microsoft Office Proficiency

Formazione

Bachelor’s degree

AA degree

High school diploma

Descrizione del lavoro

Overview

CONTINGENT UPON CONTRACT AWARD

SOSi is seeking a highly qualified

• Journeyman
• Help Desk Network Specialist
• to support our government customer requirements in the Europe & Africa Area of Responsibility (AOR).

Responsibilities

• Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP).
• Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD).
• Support ticket creation if the end user is unable to perform this function.
• Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker.
• Provide telephonic support when VIPs are traveling.
• Oversee performance of junior personnel performing this task.

Qualifications

• Bachelor’s degree with 3+ years of experience or AA with 5+ years of experience, or high school with 6+ years of relevant experience.
• Active in-scope Top Secret / SCI security clearance.
• Certification meeting DCWF 411 requirements: Security+ or Network+ or A+.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Demonstrated ability to effectively communicate with internal and external stakeholders.
• Proven support experience, assisting contractor management with various tasks and projects.
• Demonstrated history of discretion, independent judgment, and self-direction.

Working Conditions

• Normal office conditions with potential to perform duties in deployed locations.
• Core hours of operation are Monday through Friday, 0600 - 1700.
• May be requested to work evenings and weekends to meet program and contract needs.
• It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.