Journey Experience Center Ambassador

Explora Journeys; Napoli; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

As a Journey Experience Center Ambassador for a leading luxury travel brand, you will provide exceptional guest experiences by booking and managing the entire guest journey. This entry-level, full-time role requires effective communication skills in both English and German, alongside proficiency in technology systems to ensure a seamless and personalized service. Join us in creating extraordinary journeys where adventure meets luxury.

Competenze

• Minimum of 1 year experience in a contact center within travel or luxury hospitality.
• Comfortable with daily IT system use; knowledge of Salesforce or Versonix Seaware is advantageous.
• Willing to work full-time on shifting schedules.

Mansioni

• Book all aspects of the guest journey, including cruises and shore experiences.
• Provide top-tier luxury service to Travel Advisors and guests.
• Support the Global Sales Organization by building strong relationships.

Conoscenze

Fluent in English

Fluent in German

Communication

Problem-solving

Technology proficiency

Strumenti

Salesforce

Versonix Seaware

Descrizione del lavoro

Join us as a Journey Experience Center Ambassador at Explora Journeys

Discover your journey into the extraordinary.

About Explora Journeys

Explora Journeys is a vibrant, cosmopolitan, European luxury brand rooted in Swiss hospitality and luxury, based in Geneva. With the maritime expertise of the MSC Group, our fleet is uniquely designed to redefine the cruise experience, appealing to the next generation of luxury travelers. We are looking for passionate, enthusiastic, and friendly individuals who enjoy delivering exceptional guest experiences, thrive in a dynamic team environment, and are eager to contribute to the growth of our start-up brand.

Key Responsibilities

• Book all aspects of the guest journey, including cruises, shore experiences, pre / post travel arrangements, and hotels.
• Provide top-tier luxury service to Travel Advisors and guests via phone, video chat, email, chat, and in person.
• Support the Global Sales Organization by building strong relationships with Travel Advisors and guests.
• Become an expert in using our technology systems, such as Salesforce and Versonix Seaware, to deliver personalized guest experiences.
• Provide feedback on customer support processes and suggest improvements.

Qualifications

• Minimum of 1 year experience in a contact center within travel or luxury hospitality.
• Fluent in English and German; additional European languages are a plus.
• Comfortable with daily IT system use; knowledge of Versonix Seaware and Salesforce is advantageous.
• Experience supporting guests via various communication channels.
• Confident communicator with excellent problem-solving skills.
• Willing to work full-time on shifting schedules, including weekends, to support global markets.
• Legal right to work in Italy.

Join us in redefining luxury ocean travel where discovery, well-being, and respect for the seas come together. If you're passionate and ready to turn your enthusiasm into an extraordinary career, explore the opportunities at Explora Journeys. Your journey to the Ocean State of Mind begins here.

Additional Information

• Seniority Level : Entry level
• Employment Type : Full-time
• Job Function : Other
• Industry : Travel Arrangements

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