Journey Experience Center Ambassador

Hosco.com; Giugliano in Campania; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a vibrant luxury brand as an Explora Experience Centre Ambassador. You will be pivotal in managing the guest journey, providing unparalleled service, and building relationships in the travel and hospitality sector. This dynamic role requires problem-solving skills and fluency in multiple languages as you redefine luxury ocean travel.

Competenze

• At least 1-year experience in contact centre within travel or luxury hospitality.
• Comfortable using IT systems daily.
• Confident in phone communication and problem-solving skills.

Mansioni

• Book all aspects of the guest journey including itineraries and experiences.
• Provide luxury service to guests via multiple communication channels.
• Support the Global Sales Organization and build strong relationships.

Conoscenze

Fluency in English

Fluency in German

Problem solving

Customer service

Strumenti

Salesforce

Versonix Seaware

Descrizione del lavoro

Discover your journey into the extraordinary.

Job Purpose

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of ships have been built and designed differently to uniquely transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers. The Explora Experience Centre Ambassador is a role for passionate, enthusiastic, friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.

Key Accountabilities

• Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre / post travel and hotels;
• Provide best in class luxury service to our Travel Advisors and to guests, hosting them via phone, Video Chat, e-mail, chat, and / or in person;
• Support the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community;
• Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experience;
• Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.

Qualifications (skills, competencies, experience)

• At least 1-year experience in a contact centre within travel or luxury hospitality company;
• Fluent in oral and written English and German; any other European Language is a plus;
• Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Sales Force an advantage);
• Experience supporting our guests via phone, E-mail, chat, and / or in person;
• Confident speaking on the phone and excellent problem solving skills;
• Willing to work full time on shifting schedules, including weekends to support global markets and time-zones.

Visa requirements (if any)

• Right to work in Italy.

At Explora Journeys, we are redefining luxury ocean travel - where discovery, well-being, and a deep respect for the seas come together in harmony.

We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world's most inspiring destinations by sea.

Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here

by helplavoro.it

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