Job Opportunities Customer Care Front Office Representative

Givaudan; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join a leading company in the fragrance industry as a Customer Care Front Office Representative. This role is pivotal in managing customer relationships and ensuring effective order cycles, requiring strong communication skills and experience in supply chain management. With opportunities for career development and a competitive compensation package, this position offers a chance to thrive in an inclusive and dynamic environment.

Servizi

Competitive compensation package including bonus

Opportunities for continuous learning and career development

Private health insurance

Access to exclusive perfumes and employee discounts

Option to work from home

Competenze

• At least 2 years in a customer and supply chain role.
• Fluent in English and Italian.
• Advanced user of analytical tools such as SAP BI/BO, MS Access, and Excel.

Mansioni

• Act as the central link between customer operations sales team and GBS.
• Manage the sales order cycle for assigned customers and affiliates.
• Handle customer complaints and returns, determining corrective actions.

Conoscenze

Bidding

Business Solutions

Business Operations

Business Sales

Corporate Marketing

Formazione

University or college degree

Strumenti

SAP BI

MS Access

Excel

Descrizione del lavoro

Join us and celebrate the beauty of human experience. Create for happier, healthier lives with love for nature. Together with kindness and humility, we deliver food innovations, craft inspired fragrances, and develop beauty and wellbeing solutions that make people look and feel good. There is much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, creativity, and determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Front Office Representative - Your future position

Your overall mission is to be the central link between the customer operations sales team and Givaudan Business Solutions (GBS) to ensure our clients' requirements are met in the most efficient and cost-effective way. You will build relationships with customers, act as the Voice Of the Customer within Givaudan, and manage the sales order cycle for assigned customers and affiliates.

You will report to the Head of Customer Care.

In this exciting role, you will be responsible for:

• Customer Care: Provide support for assigned customers and affiliates to meet order requirements and escalate issues.
• Collaboration with customers, operations, sales, and GBS: Resolve issues and requests for order changes and inquiries internally and externally.
• Handle customer complaints and returns: Determine corrective actions with the help of the Support Office Control Tower and Continuous Improvement.
• Prepare Debit and Credit notes and other billing activities.
• Manage customer expectations and build relationships: Collect customer forecast, work with planning on demand planning and stock positions, and participate in demand planning meetings.
• Understand and oversee all aspects of supply chain management and coordinate the full order cycle.
• Ask for and act upon customer feedback.
• Update accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements.
• Provide coverage and support accounts for other team members.
• Know how to diffuse difficult situations and resolve issues with customers.
• Follow new customer/product processes and help improve the customer experience.
• Participate in customer visits and presentations.

Order Management and Planning:

• Balance service levels, inventory, and costs for the assigned production plant/product families by preparing long-term plans and regularly reviewing planning parameters.
• Lead decision-making on Make-to-Order (MTO) vs. Make-to-Stock (MTS) strategies and ensure agreement on local and regional supply planning.
• Create demand plans with high accuracy, linking with commercial organizations and re-evaluating forecast information.
• Lead Vendor Managed Inventory (VMI) processes for selected accounts, ensuring proper parameterization and routine order placing.
• Support SLOB management, recommend rescue measures, and help escalate unresolved issues to reduce obsolescence and write-offs.
• Manage customer safety stock contracts, ensuring adherence and assessing inventory impact.
• Identify and correct supply or capacity issues affecting finished goods and raw materials without impacting customers.
• Coordinate product lifecycle management, focusing on efficient introduction and removal of products.
• Coordinate order escalations with customer care and supply chain teams.

Professional Profile:

• University or college degree.
• At least 2 years in a customer and supply chain role.
• Fluent in English and Italian.
• Advanced user of systems and analytical tools (SAP BI/BO, MS Access, Excel).

Our Benefits:

• Competitive compensation package including bonus and cafeteria benefits.
• Opportunities for continuous learning and career development.
• Private health insurance.
• Free coffee/tea at the office.
• Access to exclusive perfumes and employee discounts.
• Option to work from home.

LI-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.

You work within an inspiring team culture where you can thrive, collaborate, and learn from passionate professionals across disciplines, regions, and divisions.

Every essence of you enriches our world.

Diversity drives innovation and creates closer connections with our employees, customers, and partners.

Givaudan embraces diversity and is committed to an inclusive environment where everyone can impact our world.

Required Experience:

Unclear seniority.

Key Skills: Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing.

Employment Type: Full-Time

Experience: Years

Vacancy: 1