IVECO – CUSTOMER SERVICE Parts Help Desk Manager

Iveco Group; Torino; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading automotive company in Torino is seeking a Customer Service Parts Help Desk Manager. This role requires overseeing parts identification and the completeness of the parts catalogue while managing the help desk team. The ideal candidate will possess technical competencies in automotive services and be fluent in English. Problem-solving skills are essential for the position.

Competenze

• Must have technical competencies in automotive, parts, or services.
• Fluent in English required.

Mansioni

• Ensure correct parts identification when the parts catalogue is unclear.
• Contribute to fixing the parts catalogue.
• Identify alternatives for unavailable parts.

Conoscenze

Technical competences in automotive

Problem solving

Fluent English

Descrizione del lavoro

IVECO – CUSTOMER SERVICE Parts Help Desk Manager

PHD = Parts Help Desk, team handling all dealers’ and internal requests related to Trucks and Bus Spare Parts :

Responsibilities

• Ensure the correct Parts identification when the Parts catalogue is not clear / complete
• Contribute to complete / fix the Parts catalogue, activating the team in charge of the catalogue
• Identification of possible Parts alternatives if a given part is not available
• Identify Parts needed for eventual retrofits
• Verify the availability and completeness of the Spare Parts catalogue for all new product launches
• Liaise with Engineering Dept. and Service Lifecycle to sort all possible doubts and issues

Directly leads the team of all agents of the PHD - 2nd level (most specialized people in central staff with accesses to most advanced Parts systems and interfaces, including Engineering ones)

Functionally coordinates all agents of PHD - 1st level (teams in EMEA markets with standard Parts knowledge and accesses to common Parts systems and interfaces)

Professional Requests

Technical competences in automotive / parts / services

English fluent

Strong attitude in problem solving