Italian speaking Order Support Agent in Lisbon w / Relocation bonus

Elemental Insights; Palermo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a dynamic team as an Order Support Agent, where you'll play a crucial role in managing customer orders and ensuring satisfaction. This position offers the opportunity to work on-site, providing essential support to enhance order processing and customer experience. You'll handle inquiries, resolve issues, and collaborate with teams to improve operations. If you are detail-oriented and eager to contribute to a fast-paced environment, this role is perfect for you. Enjoy a supportive atmosphere with the chance to develop your skills while making a significant impact on customer satisfaction.

Competenze

• Strong attention to detail and excellent communication skills.
• Ability to work independently and meet deadlines.

Mansioni

• Handle customer inquiries related to order statuses and deliveries.
• Resolve order-related issues such as cancellations and returns.
• Collaborate with internal teams to streamline order fulfillment.

Conoscenze

Italian C2 level

English B2 level

Attention to detail

Communication skills

Troubleshooting

Formazione

High School Diploma

EU Citizenship

Descrizione del lavoro

As an Italian-speaking Order Support Agent, you will manage and ensure smooth processing and resolution of customer orders for a company. Responsibilities include monitoring order statuses, assessing and resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives.

Work type: On-site

Location: Lisbon, Portugal

Relocation bonus offered for those applying from outside Portugal*

Responsibilities:

• Handle customer inquiries related to order statuses, deliveries, and discrepancies.
• Ensure compliance with company policies and procedures in order processing.
• Resolve order-related issues such as cancellations, returns, and exchanges.
• Collaborate with internal teams to streamline order fulfillment processes.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback and suggestions to improve order support operations.
  
  
  

Requirements:

• Italian C2 level
• English B2 level
• Strong attention to detail and excellent communication skills.
• Self-sufficient & confident in troubleshooting basic issues related to order processing systems.
• Ability to work independently and meet deadlines in a fast-paced environment.
• EU Citizenship
• No previous experience required!
• Please Upload your CV in English*