Italian speaking Order Support Agent in Lisbon w/ Relocation bonus

Oceanic View Solutions; Palermo; In loco; EUR 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking an Italian-speaking Order Support Agent to manage customer orders and enhance satisfaction. This role involves resolving order issues and ensuring compliance with policies. No prior experience is needed, making it an excellent opportunity for motivated individuals.

Servizi

Relocation bonus

Competenze

• Strong attention to detail and excellent communication skills.
• Self-sufficient and confident in troubleshooting basic issues.

Mansioni

• Handle customer inquiries related to order statuses and discrepancies.
• Ensure compliance with company policies in order processing.
• Collaborate with internal teams to streamline order fulfillment.

Conoscenze

Attention to Detail

Communication

Troubleshooting

Formazione

C2 Italian

B2 English

Descrizione del lavoro

Italian speaking Order Support Agent in Lisbon w/ Relocation bonus

As an Italian-speaking Order Support Agent, you will manage and ensure the smooth processing and resolution of customer orders for a company. Responsibilities include monitoring order statuses, assessing and resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives.

Work type: On-site

Location: Lisbon, Portugal

Relocation bonus: Offered for those applying from outside Portugal*

Responsibilities:

• Handle customer inquiries related to order statuses, deliveries, and discrepancies.
• Ensure compliance with company policies and procedures in order processing.
• Resolve order-related issues such as cancellations, returns, and exchanges.
• Collaborate with internal teams to streamline order fulfillment processes.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback and suggestions to improve order support operations.

Requirements:

• Italian C2 level
• English B2 level
• Strong attention to detail and excellent communication skills.
• Self-sufficient and confident in troubleshooting basic issues related to order processing systems.
• Ability to work independently and meet deadlines in a fast-paced environment.
• EU Citizenship
• No previous experience required!
• Please upload your CV in English.