Italian speaking Order Support Agent in Lisbon w / Relocation bonus

Savior Artigos Texteis Lda; Messina; In loco; EUR 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

A leading company in textiles is looking for an Italian-speaking Order Support Agent to join their team in Lisbon. This on-site role involves managing customer orders, resolving issues, and ensuring satisfaction. A relocation bonus is available for applicants moving from outside Portugal.

Servizi

Relocation bonus

Competenze

• Fluent in Italian (C2 level) and English (B2 level).
• Strong attention to detail and communication skills.
• Able to troubleshoot basic order processing issues.

Mansioni

• Manage customer inquiries about order statuses and deliveries.
• Resolve order-related issues like cancellations and returns.
• Collaborate with internal teams to improve order fulfillment.

Conoscenze

Attention to detail

Communication

Troubleshooting

Descrizione del lavoro

Italian speaking Order Support Agent in Lisbon w/ Relocation bonus

As an Italian-speaking Order Support Agent, you will manage and ensure smooth processing and resolution of customer orders for a company. Responsibilities include monitoring order statuses, assessing and resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives.

Work type: On-site

Location: Lisbon, Portugal

Relocation bonus offered for those applying from outside Portugal*

Responsibilities:

• Handle customer inquiries related to order statuses, deliveries, and discrepancies.
• Ensure compliance with company policies and procedures in order processing.
• Resolve order-related issues such as cancellations, returns, and exchanges.
• Collaborate with internal teams to streamline order fulfillment processes.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback and suggestions to improve order support operations.
  
  
  

Requirements:

• Italian C2 level
• English B2 level
• Strong attention to detail and excellent communication skills.
• Self-sufficient & confident in troubleshooting basic issues related to order processing systems.
• Ability to work independently and meet deadlines in a fast-paced environment.
• EU Citizenship
• No previous experience required!
• Please Upload your CV in English*
  

Funzione lavorativa

Altro