Italian speaking Order Support Agent in Lisbon w/ Relocation bonus

Elemental Insights; Messina; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an Italian-speaking Order Support Agent to facilitate customer order processing and ensure satisfaction. In this role, you will manage inquiries, resolve issues, and collaborate with teams to enhance operational efficiency. Ideal for those with strong communication skills and attention to detail, this position offers a chance to thrive in a fast-paced environment. If you're looking for an opportunity to grow in customer support without prior experience, this is the perfect role for you.

Servizi

Relocation bonus for applicants from outside Portugal

Competenze

• Fluent in Italian and English, with strong communication skills.
• Ability to troubleshoot order processing systems independently.

Mansioni

• Manage customer inquiries related to orders and deliveries.
• Resolve order-related issues such as cancellations and returns.
• Collaborate with teams to streamline order fulfillment processes.

Conoscenze

Italian (C2 level)

English (B2 level)

Attention to detail

Communication skills

Troubleshooting

Formazione

High School Diploma

Descrizione del lavoro

As an Italian-speaking Order Support Agent, you will manage and ensure smooth processing and resolution of customer orders for a company. Responsibilities include monitoring order statuses, assessing and resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives.

Work type: On-site

Location: Lisbon, Portugal

Relocation bonus offered for those applying from outside Portugal*

Responsibilities:

• Handle customer inquiries related to order statuses, deliveries, and discrepancies.
• Ensure compliance with company policies and procedures in order processing.
• Resolve order-related issues such as cancellations, returns, and exchanges.
• Collaborate with internal teams to streamline order fulfillment processes.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback and suggestions to improve order support operations.
  
  
  

Requirements:

• Italian C2 level
• English B2 level
• Strong attention to detail and excellent communication skills.
• Self-sufficient & confident in troubleshooting basic issues related to order processing systems.
• Ability to work independently and meet deadlines in a fast-paced environment.
• EU Citizenship
• No previous experience required!
• Please Upload your CV in English*