Italian-Speaking Microsoft Support Agent — Athens

Mercier Consultancy MD; Italia; On-site; EUR 28,000 - 45,000; Full time

Benefits offered by this job

Relocation package

IT training

Health insurance

Career progression

Performance bonus

Two extra salaries

Job summary

Mercier Consultancy Group is sourcing an Italian-speaking Customer Service Agent for Microsoft in Greece. The role combines high-level technical support with excellent customer service to Italian-speaking clients, based in Athens.

You will handle queries via phone, email, and live chat, document issues in the CRM, and stay updated on Microsoft releases. Relocation support and a competitive compensation package are provided to successful candidates.

Qualifications

• Native or fluent Italian is essential.
• Experience in technical support or customer service is preferred.
• Ability to thrive in an international, multicultural environment.

Responsibilities

• Provide high-level technical assistance for Microsoft software and services.
• Resolve IT inquiries via phone, email, and live chat with excellent service.
• Document technical issues and troubleshooting steps in the CRM.
• Collaborate with IT teams to address product concerns and SLAs.
• Stay updated on Microsoft releases and cloud trends.
• Deliver professional, empathetic support to Italian-speaking clients.

Skills

Fluent Italian

Tech Support

Customer Service

Communication skills

Tools

CRM software

Live chat tools

Job description

Mercier Consultancy Group is sourcing an Italian-speaking Customer Service Agent for Microsoft in Greece. The role combines high-level technical support with excellent customer service to Italian-speaking clients, based in Athens.

You will handle queries via phone, email, and live chat, document issues in the CRM, and stay updated on Microsoft releases. Relocation support and a competitive compensation package are provided to successful candidates.