Italian-Speaking Customer Technical Advisor - Greece w / Relocation (Remote from Greece Possible)

AetherCore; Frosinone; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

AetherCore is seeking Italian-speaking candidates for a Customer Technical Advisor role based in Athens, Greece, with the potential for remote work after relocation. The position involves providing technical support and handling customer inquiries, with full relocation assistance and competitive salary.

Servizi

Paid travel expenses for relocation to Greece

Two weeks of hotel accommodation provided upon arrival

Assistance with securing long-term housing

Health coverage and private healthcare plan

Competenze

• Native or fluent Italian language skills.
• Good command of English (minimum C1 level).
• Ability to type at least 20 words per minute.

Mansioni

• Respond to customer inquiries via phone, following established processes.
• Troubleshoot technical issues using available resources.
• Accurately log customer queries and feedback in the system.

Conoscenze

Problem-solving

Communication

Active listening

Formazione

High school diploma or equivalent

Descrizione del lavoro

We are currently seeking Italian-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided.

Position Overview

As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards.

Key Responsibilities

Respond to customer inquiries via phone, following established processes

Accurately log customer queries and feedback in the system

Handle customer complaints according to escalation policies

Ensure all support requests are addressed within agreed service levels

Troubleshoot technical issues using available resources

Provide solutions to common technical questions

Candidate Profile

High school diploma or equivalent

Native or fluent Italian language skills

Good command of English (minimum C1 level)

Ability to type at least 20 words per minute

Strong problem-solving and troubleshooting skills

Good active listening and communication abilities

Offer and Benefits

Paid travel expenses for relocation to Greece

Two weeks of hotel accommodation provided upon arrival

Assistance with securing long-term housing through a real estate agency (no additional fees)

Health coverage and private healthcare plan

Competitive salary with performance-related bonuses

Full-time schedule : 40 hours per week (8-hour shifts, 5 days per week)

If you are looking for an opportunity to work abroad, develop your technical support skills, and receive relocation support, we encourage you to apply.

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