Italian-speaking customer support specialist - remote in greece

WW Talents; Genova; Remoto; EUR 14.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Remote work from Greece

Relocation support

Career development

International team

Descrizione del lavoro

WW Talents is hiring an Italian-Speaking Customer Support Representative to join its fully remote international team. You will handle Italian customer inquiries via phone, email and chat, ensuring high-quality service, using CRM tools, and documenting interactions.

Role offers remote work from Greece, paid training, full relocation support for EU candidates, and a competitive salary package. Fluent Italian (C1/C2) and English (B2+) are required; prior CX experience is a plus, but not required.

Competenze

• Fluent Italian (C1/C2) and English (B2+) are required for training and internal communication.
• Experience in Customer Support is a plus, but not required.
• Strong communication, interpersonal, and problem-solving skills are essential.

Mansioni

• Provide professional customer support in Italian via phone, email and chat.
• Respond to inquiries and resolve account-related issues.
• Assist customers with platform, product, and service questions.
• Troubleshoot issues and provide effective solutions.
• Maintain high levels of customer satisfaction.
• Document customer interactions in CRM and internal systems.
• Follow established quality and productivity standards.
• Help customers understand the platform and available features.

Conoscenze

Fluent Italian

English B2+

Customer service

Communication skills

Problem solving

Remote work ability

Strumenti

CRM software

CRM platforms

Descrizione del lavoro

Work remotely from anywhere in Greece while building your international Customer Support career.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative, working fully remotely from anywhere in Greece.

Whether you already live in Greece or are considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Position: Italian-Speaking Customer Support Representative
Location: Greece - 100% Remote / Work From Anywhere in Greece
Schedule: 5 days per week, rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+
Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• €1,050 gross/month x 14 salaries
• Performance bonus up to 10%
• Fully paid training from day one
• 100% remote work from anywhere in Greece
• International and multicultural working environment
• Career development opportunities

Relocation Support

Already living in Greece? Work remotely from anywhere in the country.

Relocating from another EU country? Full relocation support is provided, including:

• EU flight ticket
• 2 weeks of hotel accommodation
• Airport pickup
• Real estate agency fee covered

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian - C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required - full paid training is provided