Italian-Speaking Customer Support Specialist-Relocate to Sunny Greece

Next Job Abroad; Napoli; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

14 salaries per year

Monthly performance bonuses

Full relocation support

Paid professional training

Career progression

Mediterranean lifestyle

Job summary

Next Job Abroad is seeking a Customer Experience Specialist to support Italian-speaking customers across Europe from Greece. You will be the friendly voice guiding customers through product inquiries, orders, and account issues, delivering empathetic and effective service.

A relocation package is provided to Athens, with international collaboration and ongoing training to grow within global brands. The role requires native-level Italian, strong English, EU work eligibility, and a readiness to

Qualifications

• Fluency in Italian: native or fluent written and spoken required.
• Good English knowledge at level B2 or higher.
• EU passport or valid work permit for Greece.
• Age 18 or older.
• Digital literacy with basic software skills.
• Strong communication, listening, empathy, and problem-solving mindset.
• Willingness to relocate to Greece in coming weeks.

Responsibilities

• Be the voice and face of global brands for Italian-speaking customers across Europe.
• Assist customers via phone, live chat, and email with inquiries about products, orders, bookings, or accounts.
• Turn challenging situations into positive customer moments with clear, empathetic communication.
• Troubleshoot basic technical issues, service setups, or account features step-by-step.
• Collaborate with international colleagues in a multicultural environment.
• Stay updated on brand features, tools, and updates with ongoing training.

Skills

Italian fluency

Good English

EU work eligibility

18+ years old

Digital literacy

Soft skills

Willing to relocate

Job description

Ready for a Work-Life Upgrade under the Mediterranean Sun?

Imagine swapping cold commutes and grey skies for morning frappés, after-work dips in the Aegean, and weekends exploring island hideaways or ancient historic streets. If you speak Italian and have been dreaming of an exciting international fresh start, this is your sign!

At Next Job Abroad, we don't believe in a one-size-fits-all approach. We treat your job search like a personalized matching service. We partner with leading international customer experience hubs in Greece working with some of the world’s most recognized brands (think top-tier tech, e-commerce, gaming, travel, and automotive giants). Together, we make sure you land in a role that fits your background, strengths, and long-term goals.

What You’ll Be Doing (The Role)

As a Customer Experience Specialist, you will be the voice and face of global brands for Italian-speaking customers across Europe:

• Be the Problem Solver: Assist customers via phone, live chat, and/or email with inquiries regarding products, order tracking, bookings, or account support.
• Deliver Top-Class Service: Turn tricky situations into positive customer moments through clear, empathetic, and friendly communication.
• Troubleshoot & Guide: Walk users through basic technical issues, service setups, or account features step-by-step.
• Collaborate Globally: Work side-by-side with international colleagues in an inspiring, multicultural environment.
• Continuous Learning: Stay updated on the latest brand features, tools, and updates with ongoing support.

• Fluency in Italian: Native or fluent (C1/C2 level) in both written and spoken communication.
• Good English Knowledge: (B2 level or higher) to navigate company systems and communicate with international team members.
• Work Eligibility: EU Passport or a valid legal work permit for Greece.
• Age Requirement: At least 18 years old.
• Digital Literacy: Comfortable navigating computers, multi-screen environments, and basic software applications.
• Soft Skills: Strong communication skills, active listening, empathy, and a positive problem-solving mindset.
• Relocation Readiness: Willingness and motivation to relocate to Greece in the coming weeks.

• 14 Salaries per Year: In Greece, you receive extra salary bonuses for Easter, Summer, and Christmas!
• Monthly Performance Bonuses: Extra financial rewards based on your achievements and team KPIs.
• Full Relocation Support:
  • Flight tickets booked to Greece
  • Complimentary hotel or apartment stay upon arrival
  • Dedicated assistance with local paperwork (AFM tax number, social security, bank accounts)
  • Real estate guidance to help you find your permanent apartment in Athens
• Paid Professional Training: Comprehensive onboarding program to get you fully confident before taking your first customer inquiry.
• Career Progression: Clear growth paths into Quality Assurance, Team Leadership, Training, or Operations within major global companies.
• Mediterranean Lifestyle: Over 300 days of sunshine a year, vibrant city life, world-famous cuisine, and incredible beaches right on your doorstep.

A Recruitment Process Built Around Your Profile

We know moving to another country is a big decision, so we make the journey smooth and completely transparent:

1. Application: Submit your CV in English or Italian.
2. Personal Consultation: A friendly 1-on-1 interview with the recruitment team at Next Job Abroad to discuss your experience, interests, and preferred project types.
3. Profile Matching: We match your background with current active openings in Greece and present you directly to the best-fit opportunity.
4. Guidance & Placement: We guide you through the client interview, offer confirmation, relocation logistics, and onboarding—every single step of the way!

Why Athens, Greece?

Athens seamlessly blends rich ancient history with a buzzing, modern lifestyle. Enjoy low living costs relative to Western Europe, an unbeatable café culture, vibrant nightlife, and quick weekend ferry rides to islands like Aegina, Hydra, and Mykonos.

Ready to start your Greek adventure?