Italian-Speaking Customer Support Specialist

TN Italy; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading global company as an Italian-Speaking Customer Support Specialist in Rome! This exciting opportunity offers a vibrant international team and relocation support to ensure a seamless transition to one of Europe’s most dynamic cities. You will provide exceptional support to customers, ensuring their satisfaction while collaborating with team members to enhance service quality. With competitive compensation and opportunities for career growth, this role promises a rewarding career immersed in Italy's rich culture and history. Don't miss your chance to thrive in this welcoming environment!

Servizi

Relocation Support

Private health insurance

Public transportation card

Multisport card

Comprehensive paid training

Competenze

• Fluency in Italian and proficiency in English required.
• Excellent communication and interpersonal skills are essential.

Mansioni

• Provide exceptional support to Italian-speaking customers via phone, email, or chat.
• Maintain accurate records of customer interactions using company systems.

Conoscenze

Fluent in Italian (C1)

Proficient in English (B2)

Excellent communication skills

Customer-centric approach

Basic proficiency in Microsoft Office

Strumenti

Microsoft Office

Descrizione del lavoro

Italian-Speaking Customer Support Specialist, Rome

Client: Cross Border Talents

Location: Rome, Italy

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 6dac42071f9f

Job Views: 2

Posted: 06.05.2025

Expiry Date: 20.06.2025

Job Description:

Italian-Speaking Customer Support Specialist:

Exciting opportunity in Rome, Italy!
Are you a fluent Italian speaker with a passion for helping customers? Join a leading global company in Rome and become part of a vibrant, international team. Relocation support is provided to make your move to one of Europe's most dynamic cities seamless and exciting!

Position: Customer Support Specialist
Location: Rome, Italy
Employment Type: Full-time
Compensation: Competitive base salary plus performance-based bonuses.

What Youll Do:

• Provide exceptional support to Italian-speaking customers via phone, email, or chat, addressing inquiries and resolving issues professionally.
• Ensure customer satisfaction by offering solution-oriented assistance and escalating complex cases when needed.
• Maintain accurate records of customer interactions using company systems.
• Collaborate with team members and other departments to improve service quality and streamline processes.
• Stay informed about company products, services, and policies to deliver accurate information to customers.

What Were Looking For:

• Fluency in Italian (C1 or native level) and proficiency in English (B2 level), both verbal and written.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Basic proficiency in Microsoft Office (e.g., Excel, Word) or similar tools.
• Previous experience in customer support or a related field is an advantage, but not required.
• Willingness to relocate to Rome, Italy, and work in an office-based environment.
• Flexibility to work rotational shifts, including weekends (e.g., 8-hour shifts between 8 AM and 8 PM).

What We Offer:

• Competitive salary and performance-based bonuses based on your skills and experience.
• Relocation Support: Assistance with visa, flights, and accommodation for candidates moving from Italy or other EU countries.
• Comprehensive paid training to prepare you for success in the role.
• Private health insurance and a public transportation card.
• Access to a Multisport card for fitness and leisure activities.
• A welcoming, international, and inclusive workplace in Rome.
• Opportunities for career growth within a globally recognised company.

Why Rome?

Rome is a historic city with a vibrant culture, rich history, and excellent lifestyle. As a Customer Support Specialist, you'll enjoy a rewarding career while immersing yourself in Italy's warm and welcoming culture. Our relocation support ensures a smooth transition, allowing you to focus on your new journey.

Interested candidates are invited to submit their resumes.