Italian-speaking Customer Support Representative

CBT; Roma; In loco; EUR 4.000; Tempo pieno

Descrizione del lavoro

A dynamic global company is seeking an Italianspeaking Customer Support Representative to join their team in Lisbon. The role involves providing exceptional support via various channels, resolving customer inquiries, and working in a supportive environment. Candidates should be fluent in Italian, with a passion for customer service and problem-solving.

Servizi

Signing Bonus of 3500

Health insurance and wellness benefits

Opportunity to work in an international team

Career growth opportunities and training

Modern office in Lisbon

Supportive and friendly work culture

Competenze

• Fluent in Italian (both written and spoken); proficiency in English is a plus.
• Strong communication skills and problem-solving abilities.
• Experience in customer support is highly desirable, but not mandatory.

Mansioni

• Provide exceptional customer support via phone, email, and live chat for Italian-speaking customers.
• Resolve customer inquiries and issues promptly ensuring high satisfaction.
• Document customer interactions in a CRM system.

Conoscenze

Typing

Customer Service

Basic Math

Computer Skills

Data Entry

Descrizione del lavoro

Job Title : Italianspeaking Customer Support Representative (Onsite in Lisbon)

Location : Lisbon Portugal (Onsite)

Salary : Attractive salary Signing Bonus of 3500

About the Company : We are a dynamic global company that values customer satisfaction and service excellence. We are looking for a dedicated and passionate Italianspeaking Customer Support Representative to join our vibrant team in Lisbon. If you enjoy helping others have excellent communication skills and are looking for a great opportunity in an international environment we want to hear from you!

Key Responsibilities :

• Provide exceptional customer support via phone email and live chat for Italianspeaking customers.
• Resolve customer inquiries and issues promptly and professionally ensuring a high level of satisfaction.
• Handle productrelated questions troubleshoot problems and guide customers through technical issues.
• Maintain a thorough understanding of the companys products and services to offer relevant solutions.
• Assist in managing and resolving customer complaints ensuring a positive experience.
• Document customer interactions in a CRM system ensuring all issues and resolutions are tracked.
• Collaborate with team members and other departments to deliver comprehensive solutions.
• Meet and exceed individual and team performance metrics (e.g. response time customer satisfaction etc..

Requirements :

• Fluent in Italian (both written and spoken). Proficiency in English is a plus.
• Previous experience in a customer support or call center role is highly desirable but not mandatory.
• Strong communication skills with the ability to listen attentively and empathize with customers.
• Ability to solve problems quickly and effectively while maintaining a calm and professional demeanor.
• Strong computer literacy and the ability to navigate various software tools.
• A positive proactive attitude with a strong commitment to customer service.
• A team player who thrives in a fastpaced and dynamic work environment.

Benefits :

• Signing Bonus of 3500 paid upon joining.
• Competitive and attractive salary based on experience.
• Health insurance and wellness benefits.
• Opportunity to work in an international dynamic team.
• Career growth opportunities and training.
• Modern office in Lisbon with a collaborative fun environment.
• Supportive and friendly work culture.

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1