Italian-Speaking Customer Support Representative

Buscojobs; Lazio; In loco; EUR 4.000; Tempo pieno

Descrizione del lavoro

A dynamic global company seeks an Italianspeaking Customer Support Representative for their Lisbon office. This full-time position focuses on providing exceptional service to customers, resolving their inquiries, and enhancing the overall customer experience. With competitive salary and benefits, this role offers a collaborative environment and opportunities for career growth.

Servizi

Health insurance and wellness benefits

Career growth opportunities and training

Supportive and friendly work culture

Competenze

• Fluent in Italian (both written and spoken); English proficiency is a plus.
• Strong communication skills and a proactive customer service attitude.
• Ability to solve problems quickly in a fast-paced environment.

Mansioni

• Provide exceptional customer support via phone, email, and live chat.
• Resolve customer inquiries and document interactions in a CRM system.
• Collaborate with team members and meet performance metrics.

Conoscenze

Typing

Customer Service

Computer Skills

Descrizione del lavoro

Job Title : Italianspeaking Customer Support Representative (Onsite in Lisbon)

Location : Lisbon Portugal (Onsite)

Salary : Attractive salary Signing Bonus of 3500

About the Company : We are a dynamic global company that values customer satisfaction and service excellence. We are looking for a dedicated and passionate Italianspeaking Customer Support Representative to join our vibrant team in Lisbon. If you enjoy helping others have excellent communication skills and are looking for a great opportunity in an international environment we want to hear from you!

Key Responsibilities :

• Provide exceptional customer support via phone email and live chat for Italianspeaking customers.
• Resolve customer inquiries and issues promptly and professionally ensuring a high level of satisfaction.
• Handle productrelated questions troubleshoot problems and guide customers through technical issues.
• Maintain a thorough understanding of the companys products and services to offer relevant solutions.
• Assist in managing and resolving customer complaints ensuring a positive experience.
• Document customer interactions in a CRM system ensuring all issues and resolutions are tracked.
• Collaborate with team members and other departments to deliver comprehensive solutions.
• Meet and exceed individual and team performance metrics (e.g. response time customer satisfaction etc..

Requirements :

• Fluent in Italian (both written and spoken). Proficiency in English is a plus.
• Previous experience in a customer support or call center role is highly desirable but not mandatory.
• Strong communication skills with the ability to listen attentively and empathize with customers.
• Ability to solve problems quickly and effectively while maintaining a calm and professional demeanor.
• Strong computer literacy and the ability to navigate various software tools.
• A positive proactive attitude with a strong commitment to customer service.
• A team player who thrives in a fastpaced and dynamic work environment.

Benefits :

• Signing Bonus of 3500 paid upon joining.
• Competitive and attractive salary based on experience.
• Health insurance and wellness benefits.
• Opportunity to work in an international dynamic team.
• Career growth opportunities and training.
• Modern office in Lisbon with a collaborative fun environment.
• Supportive and friendly work culture.

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

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