Italian-Speaking Customer Support Agent – Remote in Greece - Relocation Support

WW Talents; Terni; Remoto; EUR 11.000 - 13.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Relocation support

Performance bonus up to 10%

International team

Descrizione del lavoro

WW Talents is hiring an Italian-Speaking Customer Support Representative to work fully remotely from anywhere in Greece. You will provide professional support in Italian via phone, email, and chat, resolve inquiries, and document interactions in CRM.

No prior experience is required, but strong communication and problem-solving skills are essential. The role includes fully paid training, a 14-salary annual package, and a performance bonus up to 10% in a dynamic, international team.

Competenze

• Fluent Italian (C1/C2) and English (B2+) for training and support.
• Previous customer support experience is helpful but not required.
• Strong communication, empathy, and a customer-first mindset.
• Ability to work independently in a remote, international team.

Mansioni

• Provide professional customer support in Italian via phone, email, and chat.
• Resolve account-related inquiries and troubleshoot issues.
• Assist customers with platform, product, and service questions.
• Document interactions accurately in CRM and internal systems.
• Maintain high levels of customer satisfaction and follow quality standards.
• Work efficiently in a fast-paced, multicultural remote environment.
• Collaborate with the team to improve processes.

Conoscenze

Italian fluency

English proficiency

Customer service

CRM software

Remote work

Data entry

Problem solving

Communication

Strumenti

CRM systems

Descrizione del lavoro

Work remotely from anywhere in Greece while building your international Customer Support career.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative, working fully remotely from anywhere in Greece.

Whether you already live in Greece or are considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Position: Italian-Speaking Customer Support Representative
Location: Greece – 100% Remote / Work From Anywhere in Greece
Schedule: 5 days per week, rotational shifts between 08:00–00:00
Languages: Italian C1/C2 + English B2+
Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• €1,050 gross/month x 14 salaries
• Performance bonus up to 10%
• Fully paid training from day one
• 100% remote work from anywhere in Greece
• International and multicultural working environment
• Career development opportunities

Relocation Support

Already living in Greece? Work remotely from anywhere in the country.

Relocating from another EU country? Full relocation support is provided, including:

• EU flight ticket
• 2 weeks of hotel accommodation
• Airport pickup
• Real estate agency fee covered

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided