Italian-speaking Customer Support Agent - Lisbon, Portugal w / Relocation

AetherCore; Varese; In loco; EUR 25.000 - 32.000; Tempo pieno

Descrizione del lavoro

AetherCore is seeking a Customer Support Agent in Lisbon to deliver exceptional service and support. This role requires fluency in Italian and a good command of English, alongside the ability to troubleshoot and manage customer inquiries effectively.

Competenze

• C2 proficiency in Italian and B2 level in English required.
• Experience in customer support is a plus.
• Basic technical troubleshooting abilities required.

Mansioni

• Respond to customers’ inquiries via phone, email, or chat.
• Troubleshoot and resolve general and technical issues.
• Document all actions and escalate complex issues as needed.

Conoscenze

Communication

Time Management

Troubleshooting

Empathy

Strumenti

Google products (Gmail, Chrome, Google Drive)

Descrizione del lavoro

We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon.

As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities : Respond to customers’ inquiries via phone, email, or chat Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting) Document all actions taken and escalate complex issues as needed Maintain high customer service standards with empathy and attention to detail Requirements : Language Requirements : C2proficiency in Italian and B2 level in English Experience : Senior or Junior level (Experience in customer support is a plus) Soft Skills : Strong communication skills, proactive attitude, team player, time management, and empathy Technical Skills : Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities Location : On-site in Lisbon, Portugal If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!

Apply Now to join our team and start your new career in Lisbon.

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