Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

AetherCore; Toscana; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An international customer service provider is seeking a passionate Customer Support Agent to join their team in Lisbon. This role requires native proficiency in Italian and at least a B2 level in English. You will respond to customer inquiries, troubleshoot issues, and contribute to customer satisfaction. Ideal candidates are proactive team players with strong communication skills and basic technical proficiency.

Competenze

• C2 proficiency in Italian and B2 level in English.
• Experience in customer support is a plus.
• Basic proficiency in Google products and troubleshooting abilities.

Mansioni

• Respond to customers’ inquiries via phone, email, or chat.
• Troubleshoot and resolve general and technical issues.
• Document actions taken and escalate complex issues as needed.
• Maintain high customer service standards.

Conoscenze

Strong communication skills

Proactive attitude

Team player

Time management

Empathy

Strumenti

Google products

Descrizione del lavoro

Overview

Lisbon is calling! We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities

• Respond to customers’ inquiries via phone, email, or chat
• Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
• Document all actions taken and escalate complex issues as needed
• Maintain high customer service standards with empathy and attention to detail

Qualifications

• Language Requirements: C2 proficiency in Italian and B2 level in English
• Experience: Senior or Junior level (Experience in customer support is a plus)
• Soft Skills: Strong communication skills, proactive attitude, team player, time management, and empathy
• Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities

Location

On-site in Lisbon, Portugal

If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!

Apply Now to join our team and start your new career in Lisbon.