Italian-speaking Customer Support Agent - Lisbon, Portugal w / Relocation

AetherCore; Milano; In loco; EUR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

A leading company in customer support is seeking a Customer Support Agent proficient in Italian and English for its Lisbon office. This role involves addressing customer inquiries, troubleshooting issues, and delivering empathetic service. Ideal candidates will have strong communication skills and a proactive approach to problem-solving.

Competenze

• C2 proficiency in Italian and B2 level in English required.
• Experience in customer support is a plus.
• Strong communication and troubleshooting abilities required.

Mansioni

• Respond to customers’ inquiries via phone, email, or chat.
• Troubleshoot and resolve general and technical issues.
• Document actions taken and maintain high customer service standards.

Conoscenze

Communication

Proactive attitude

Team player

Time management

Empathy

Strumenti

Google products (Gmail, Chrome, Google Drive)

Descrizione del lavoro

We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon.

As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities : Respond to customers’ inquiries via phone, email, or chat Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting) Document all actions taken and escalate complex issues as needed Maintain high customer service standards with empathy and attention to detail Requirements : Language Requirements : C2proficiency in Italian and B2 level in English Experience : Senior or Junior level (Experience in customer support is a plus) Soft Skills : Strong communication skills, proactive attitude, team player, time management, and empathy Technical Skills : Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities Location : On-site in Lisbon, Portugal If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!

Apply Now to join our team and start your new career in Lisbon.

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