Italian-Speaking Customer Support Agent

WW Talents; Palermo; In loco; EUR 13.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Relocation support

Career development opportunities

International multicultural team

Descrizione del lavoro

WW Talents is hiring an Italian-Speaking Customer Support Representative to join its international team onsite in Greece. You will handle customer inquiries in Italian via phone, email, and chat, resolve account issues, and guide users through the platform while upholding excellent service standards.

No prior experience is required as full paid training is provided, with relocation support for EU movers. The role offers a competitive salary (€1,100 gross per month paid 14 times a year) plus a

Competenze

• Fluent Italian (C1/C2) required.
• English at least B2, for training and communication.
• Previous customer support experience is a plus but not required.
• Strong communication and interpersonal skills.
• Customer-focused with problem-solving abilities.
• Comfortable using CRM systems and multiple applications.

Mansioni

• Provide professional customer support in Italian via phone, email and chat.
• Respond to inquiries and resolve account-related issues.
• Assist customers with platform, product and service questions.
• Troubleshoot issues and deliver effective solutions.
• Document interactions accurately in CRM.
• Maintain quality and productivity standards.
• Guide customers to understand available features.

Conoscenze

Fluent Italian

Customer support mindset

English communication

Strumenti

CRM systems

Descrizione del lavoro

Build your international Customer Support career in Greece.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative and work onsite in Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Position: Italian-Speaking Customer Support Representative
Location: Greece – Onsite
Schedule: 5 days per week, rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+
Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• €1,100 gross/month x 14 salaries
• Performance bonus up to 10%
• Fully paid training from day one
• International and multicultural working environment
• Career development opportunities
• Professional and supportive working environment

Relocation Support

Already living in Greece? You can join the team onsite at the designated office location.

Relocating from another EU country? Full relocation support is provided, including:

• EU flight ticket
• 2 weeks of hotel accommodation
• Airport pickup
• Real estate agency fee covered

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided