Italian-Speaking Customer Support Agent

WW Talents; Macerata; In loco; EUR 14.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Relocation support

International team

Descrizione del lavoro

WW Talents is hiring an Italian-Speaking Customer Support Representative to join an international team onsite in Greece. You will handle customer inquiries in Italian via phone, email, and chat, resolving issues and guiding users through the platform while delivering a high level of service.

Relocation support is provided for EU applicants; multilingual teamwork and paid training are included, with salary paid monthly as part of a 14-pay cycle and a potential bonus based on performance.

Competenze

• Fluent in Italian (C1/C2) with strong English (B2+) for training and communication.
• Experience in customer support is a plus, but not required.
• Excellent written and verbal communication; capable of empathic problem solving.

Mansioni

• Provide professional customer support in Italian via phone, email, and chat.
• Address inquiries and resolve account-related issues.
• Assist customers with platform, product, and service questions and troubleshoot effectively.
• Document interactions accurately in CRM and internal systems.

Conoscenze

Italian language

English language

Customer service

Communication skills

Problem-solving

Strumenti

CRM software

Multi-channel tools

Descrizione del lavoro

Build your international Customer Support career in Greece.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative and work onsite in Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Position: Italian-Speaking Customer Support Representative
Location: Greece – Onsite
Schedule: 5 days per week, rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+
Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• €1,100 gross/month x 14 salaries
• Performance bonus up to 10%
• Fully paid training from day one
• International and multicultural working environment
• Career development opportunities
• Professional and supportive working environment

Relocation Support

Already living in Greece? You can join the team onsite at the designated office location.

Relocating from another EU country? Full relocation support is provided, including:

• EU flight ticket
• 2 weeks of hotel accommodation
• Airport pickup
• Real estate agency fee covered

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided