Italian-Speaking Customer Support Agent

WW Talents; Castelfranco Veneto; In loco; EUR 15.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Relocation package

14 salaries

Performance bonus up to 15%

Flight tickets within EU

Hotel accommodation

Descrizione del lavoro

WW Talents in Athens, Greece is hiring an Italian-Speaking Customer Support Representative to join an international team onsite. You will handle Italian inquiries by phone, email, and chat, resolve account issues, and help users navigate the platform.

The role offers paid training, full relocation support (flight within EU, airport pickup, hotel), and a competitive package with 14 salaries. English B2+ is required for training and internal communication.

Competenze

• Fluent Italian at C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to work effectively in a fast-paced, international team
• Willingness to work rotating shifts
• No previous experience required – full paid training is provided

Mansioni

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

Conoscenze

Italian fluency

English B2+

Communication skills

Customer-focused

Problem solving

Data entry

Rotating shifts

Team collaboration

No prior experience required

Descrizione del lavoro

Build your international Customer Support career in Athens, Greece. A great opportunity that combines your career with the Mediterranean lifestyle.

Join an international team as an Italian-Speaking Customer Support Representative and work onsite in Athens, Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Position: Italian-Speaking Customer Support Representative
Location: Athens, Greece – Onsite
Schedule: 5 days per week, 8 hours/day with rotational shifts
Compensation: €1,100 gross/month x 14 salaries + Performance bonus upto15% + Fully paid training + Full relocation package (flight ticket within EU, airport pickup + hotel accommodation + real estate agency fee)

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotating shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided

No fees are charged at any stage of the recruitment process.