Italian Service Desk & Dispatch Specialist

InPost Italy; Lombardia; On-site; EUR 32,000 - 42,000; Full time

Job summary

InPost Italy is seeking a highly organized Service Desk Specialist to join our Italian APM Operations Service team. You will be responsible for dispatching maintenance and repair orders, monitoring ETA and SLA compliance, and expediting orders that risk breaching their SLA.

Key duties include daily monitoring of service tickets, coordinating with internal and external teams, and ensuring accurate documentation of all dispatch activities.

Qualifications

• High school diploma or equivalent; further logistics education is a plus.
• 2 years of dispatching or back-office operations experience in maintenance or service environments.
• Strong organizational and multitasking abilities to manage multiple orders.
• Excellent written and spoken communication with internal and external teams.
• Proficiency with dispatching software and order management systems.

Responsibilities

• Dispatch maintenance and repair orders to internal or external teams promptly.
• Monitor daily service tickets to ensure progress and address delays.
• Review pending service orders and expedite as needed to avoid SLA breaches.
• Track ETA and SLA compliance and report changes to stakeholders.
• Escalate issues to resolve urgent delays and ensure timely completion.

Skills

Communication

Documentation

Problem Solving

Continuous Improvement

Team work

Education

High school diploma or equivalent

Tools

Dispatch software

Order management systems

Job description

InPost Italy is seeking a highly organized Service Desk Specialist to join our Italian APM Operations Service team. You will be responsible for dispatching maintenance and repair orders, monitoring ETA and SLA compliance, and expediting orders that risk breaching their SLA.

Key duties include daily monitoring of service tickets, coordinating with internal and external teams, and ensuring accurate documentation of all dispatch activities.