Italian Customer Support Specialist - Fully Remote in Greece

Dila Recruitment; Milano; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Dila Recruitment is seeking a dedicated Customer Support Specialist for a fully remote position based in Greece. This role involves handling inquiries, troubleshooting product issues, and ensuring customer satisfaction for diverse products. Candidates should possess excellent communication skills in both Italian and English, with a focus on problem-solving. The company offers relocation support, competitive salary, health benefits, and opportunities for professional growth.

Servizi

Relocation support

Competitive monthly salary + extra salaries

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

State-of-the-art working environment

Competenze

• Fluent in Italian and English.
• Professionalism in handling customer concerns.
• Previous experience in customer or technical support roles preferred.

Mansioni

• Handle customer inquiries via phone, messages, and emails.
• Troubleshoot technical issues and process warranty claims.
• Maintain high customer satisfaction through effective communication.

Conoscenze

Excellent writing and verbal communication

Attention to detail

Technical troubleshooting

Problem-solving

Descrizione del lavoro

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Location : Fully remote in Greece

Employment Type : Full-time

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in Italian and English .
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer :

• Relocation support : Flights, accommodation & housing assistance—all at no cost to you
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.