Italian Customer Support In Lisbon | Relocation Package

Cross Border Talents; Sicilia; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist to deliver high-quality support across phone, email, and chat. You will engage with customers in Italian and English, resolve inquiries about orders, accounts, products, and services, and work with internal teams to ensure smooth resolutions.

The role emphasizes a proactive, detail-oriented mindset in the travel sector, with opportunities for relocation support and an onsite office environment.

Qualifications

• Fluent in Italian (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Professional, detail-oriented and proactive mindset in Travel field

Responsibilities

• Provide friendly, professional customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, accounts, products, and services.
• Understand customer needs and provide accurate, clear information.
• Handle questions, complaints and concerns efficiently while maintaining a positive approach.
• Record customer interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Identify recurring concerns and provide feedback to improve processes and service quality.

Skills

Analytical skills

Creative thinking

Communication abilities

Job description

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment