Italian Customer Specialist — Elevate Customer Experience

Cross Border Talents; Bresso; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance

Health insurance

Life insurance

Relocation package

Onsite work

Descrizione del lavoro

Cross Border Talents in Italy is seeking a Customer Specialist to join our team. You will be the first point of contact, providing professional, personalized support across phone, email, and chat to ensure a smooth customer experience.

You will handle inquiries about orders, accounts, products, and services; document interactions in internal systems; and collaborate with internal teams to resolve issues quickly.

Competenze

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field.

Mansioni

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Conoscenze

Italian-English proficiency

Customer service

Communication skills

Proactive mindset

Descrizione del lavoro

Cross Border Talents in Italy is seeking a Customer Specialist to join our team. You will be the first point of contact, providing professional, personalized support across phone, email, and chat to ensure a smooth customer experience.

You will handle inquiries about orders, accounts, products, and services; document interactions in internal systems; and collaborate with internal teams to resolve issues quickly.