Italian Customer Support — Relocate Abroad

Cross Border Talents; Venezia; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full relocation support

Meal and transport allowances

Health insurance

Paid leave allowances

Training and professional development

Competitive salary and bonuses

Descrizione del lavoro

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support an international brand and relocate abroad. The role involves assisting Italian-speaking clients via phone, email, and chat from Portugal, Greece or Bulgaria, with full relocation support provided.

You will handle product and order inquiries, billing questions, and technical issues, escalating complex cases when needed. A customer-focused, empathetic attitude and basic CRM proficiency are required.

Competenze

• Fluency in Italian and English.
• Customer-focused with a positive, empathetic attitude.
• Basic computer literacy and familiarity with CRM tools.

Mansioni

• Provide high-quality customer service to Italian-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding products, orders, services, billing, and technical issues.
• Escalate unresolved issues to appropriate internal departments when necessary.

Conoscenze

Italian & English

Customer focus

CRM systems

Strumenti

CRM systems

Descrizione del lavoro

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support an international brand and relocate abroad. The role involves assisting Italian-speaking clients via phone, email, and chat from Portugal, Greece or Bulgaria, with full relocation support provided.

You will handle product and order inquiries, billing questions, and technical issues, escalating complex cases when needed. A customer-focused, empathetic attitude and basic CRM proficiency are required.