Italian Customer experience and Social media management

Natulim; Reggio Emilia; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Natulim seeks a dynamic Customer Experience & Social Media Manager to enhance brand presence and lead customer support in the Italian market. Ideal candidates will be passionate about engaging with customers, creating compelling content, and developing loyalty strategies while efficiently addressing inquiries.

Competenze

• Spanish is valuable.
• Passionate about creating meaningful customer connections.
• Ability to translate insights into engaging social content.

Mansioni

• Serve as the primary contact for customer inquiries via email, chat, and social platforms.
• Manage and execute the social media calendar across platforms.
• Track and report customer feedback, complaints, and satisfaction metrics.

Conoscenze

Strong written and oral skills

Efficiency and agile response

Customer engagement

Descrizione del lavoro

At Natulim, we improve classic cleaning products by making waste-free, practical-to-use items with skin- and planet-friendly ingredients.

Our main product is a biodegradable laundry detergent strip that dissolves in the washing machine.

Your mission will be to develop effective advertising strategies, drive our company's growth, and maximize campaign performance.

Let's grow together!

Role Overview :

We’re seeking a dynamic, people-first Customer Experience & Social Media Manager to lead customer support and enhance our brand presence online in the ITALIAN MARKET. This hybrid role suits someone passionate about creating meaningful customer connections and translating insights into engaging, brand-aligned social content.

Must have :

• Spanish is valuable
• Strong written and oral skills
• Efficiency and agile response

Key Responsibilities : Customer Experience (CX) :

• Serve as the primary contact for customer inquiries via email, chat, and social platforms.
• Build scalable support systems (help desk, FAQs, auto-replies) for prompt service.
• Track and report customer feedback, complaints, and satisfaction metrics to improve products and services.
• Develop loyalty and retention strategies through proactive outreach and problem-solving.
• Collaborate with operations and logistics teams to resolve order issues and enhance post-purchase experience.

Social Media Management :

• Manage and execute the social media calendar across platforms (Instagram, TikTok, Facebook, Pinterest, etc.).
• Create compelling, on-brand content (graphics, captions, short videos, user-generated content).
• Monitor trends, hashtags, and platform updates to keep content fresh and relevant.
• Engage with the online community through comments, DMs, and mentions.
• Track performance and optimize campaigns based on insights and KPIs.

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