Italian Customer experience and Social media management

Natulim; Parma; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Natulim, a pioneer in eco-friendly cleaning products, seeks a Customer Experience & Social Media Manager. The role emphasizes driving customer support excellence and enhancing brand presence in the Italian market. Ideal candidates will blend strategic thinking with a passion for customer engagement, ensuring meaningful connections and innovative content creation.

Competenze

• Must possess strong written and communication skills.
• Experience in customer experience and social media management.
• Efficiency in managing inquiries and creating engaging content.

Mansioni

• Serve as primary contact for customer inquiries across platforms.
• Manage and execute social media calendar.
• Develop customer loyalty and retention strategies.

Conoscenze

Written and oral communication

Customer relationship management

Social media strategy

Descrizione del lavoro

At Natulim, we improve classic cleaning products by making waste-free, practical-to-use items with skin- and planet-friendly ingredients.

Our main product is a biodegradable laundry detergent strip that dissolves in the washing machine.

Your mission will be to develop effective advertising strategies, drive our company's growth, and maximize campaign performance.

Let's grow together!

Role Overview :

We’re seeking a dynamic, people-first Customer Experience & Social Media Manager to lead customer support and enhance our brand presence online in the ITALIAN MARKET. This hybrid role suits someone passionate about creating meaningful customer connections and translating insights into engaging, brand-aligned social content.

Must have :

• Spanish is valuable
• Strong written and oral skills
• Efficiency and agile response

Key Responsibilities : Customer Experience (CX) :

• Serve as the primary contact for customer inquiries via email, chat, and social platforms.
• Build scalable support systems (help desk, FAQs, auto-replies) for prompt service.
• Track and report customer feedback, complaints, and satisfaction metrics to improve products and services.
• Develop loyalty and retention strategies through proactive outreach and problem-solving.
• Collaborate with operations and logistics teams to resolve order issues and enhance post-purchase experience.

Social Media Management :

• Manage and execute the social media calendar across platforms (Instagram, TikTok, Facebook, Pinterest, etc.).
• Create compelling, on-brand content (graphics, captions, short videos, user-generated content).
• Monitor trends, hashtags, and platform updates to keep content fresh and relevant.
• Engage with the online community through comments, DMs, and mentions.
• Track performance and optimize campaigns based on insights and KPIs.

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