Attiva gli avvisi di lavoro via e-mail!

Italian Customer experience and Social media management

Natulim

Cremona

Ibrido

EUR 30.000 - 45.000

Tempo pieno

12 giorni fa

Aumenta le tue possibilità di ottenere un colloquio

Crea un curriculum personalizzato per un lavoro specifico per avere più probabilità di riuscita.

Descrizione del lavoro

Natulim recherche un(e) Customer Experience & Social Media Manager passionné(e) par la création de relations clients significatives et la gestion de la présence en ligne. Dans ce rôle hybride, vous serez responsable du support client et de la stratégie de contenu pour développer la marque sur le marché italien.

Competenze

  • Passion pour la création de connexions clients significatives.
  • Expérience avec le marché italien.
  • Compétences en espagnol valorisées.

Mansioni

  • Gérer les demandes des clients via email, chat et réseaux sociaux.
  • Créer et exécuter le calendrier des médias sociaux.
  • Suivre et signaler les retours clients.
  • Développer des stratégies de fidélisation et de rétention.

Conoscenze

Compétences en communication écrite
Gestion des médias sociaux
Réactivité

Descrizione del lavoro

At Natulim, we improve classic cleaning products by making waste-free, practical-to-use items with skin- and planet-friendly ingredients.

Our main product is a biodegradable laundry detergent strip that dissolves in the washing machine.

Your mission will be to develop effective advertising strategies, drive our company's growth, and maximize campaign performance.

Let's grow together!

Role Overview :

We’re seeking a dynamic, people-first Customer Experience & Social Media Manager to lead customer support and enhance our brand presence online in the ITALIAN MARKET. This hybrid role suits someone passionate about creating meaningful customer connections and translating insights into engaging, brand-aligned social content.

Must have :

  • Spanish is valuable
  • Strong written and oral skills
  • Efficiency and agile response

Key Responsibilities : Customer Experience (CX) :

  • Serve as the primary contact for customer inquiries via email, chat, and social platforms.
  • Build scalable support systems (help desk, FAQs, auto-replies) for prompt service.
  • Track and report customer feedback, complaints, and satisfaction metrics to improve products and services.
  • Develop loyalty and retention strategies through proactive outreach and problem-solving.
  • Collaborate with operations and logistics teams to resolve order issues and enhance post-purchase experience.

Social Media Management :

  • Manage and execute the social media calendar across platforms (Instagram, TikTok, Facebook, Pinterest, etc.).
  • Create compelling, on-brand content (graphics, captions, short videos, user-generated content).
  • Monitor trends, hashtags, and platform updates to keep content fresh and relevant.
  • Engage with the online community through comments, DMs, and mentions.
  • Track performance and optimize campaigns based on insights and KPIs.

J-18808-Ljbffr

Ottieni la revisione del curriculum gratis e riservata.
oppure trascina qui un file PDF, DOC, DOCX, ODT o PAGES di non oltre 5 MB.