Italian Customer Advisor for Airbnb - Work from Home, Italy

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Italian Customer Advisor for Airbnb - Work from Home, Italy, Milan

Client: Foundever

Location: Milan, Italy

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 05e21df88066

Job Views: 3

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Come and work with us.

Do you want to belong to the customer service team and help build the world’s most loyal travel community?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

1. Manage hosts and guests queries
2. Present the best available solutions leveraging a community marketplace with millions of users
3. Join a specialized, open-minded team that offers support through written communication and phone
4. Meet and exceed service quality goals, compliance regulations, and productivity targets
5. Create valuable and memorable experiences for users
6. Follow management directives and provide feedback

To succeed in this role, you will need to have:

1. Native or proficient level of Italian (C2)
2. Advanced level of English (at least C1), both verbal and written
3. Excellent communication skills, including phone, attentive listening, and strong writing
4. Analytical and problem-solving skills with attention to detail
5. A desire to learn, grow, and be curious
6. High-speed internet access and suitable conditions for remote work

Benefits:

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months)
• Growth opportunities through development programs
• Engaging company initiatives, including wellness programs
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!