Italian Content Review Specialist & Customer Support

Cross Border Talents; Napoli; In loco; EUR 20.000 - 24.000; Tempo pieno

Descrizione del lavoro

Join a leading global customer experience team in Portugal as a Customer Support Specialist. You will provide comprehensive support and content moderation while enjoying a flexible work environment. The role offers a relocation package including accommodation and travel reimbursement, ideal for motivated Italian speakers ready to grow their careers in a multicultural setting.

Servizi

Relocation support

Shared accommodation for up to 12 months

Flight reimbursement after 6 months

Travel reimbursement after 6 months

Competenze

• Fluency in Italian (C1 or higher).
• English proficiency (minimum B2).
• EU citizenship or valid residence/work permit in Portugal.

Mansioni

• Respond to inquiries via phone, email, or chat.
• Assist with troubleshooting and issue resolution.
• Review and evaluate user-generated content.

Conoscenze

Fluency in Italian

English proficiency

Strong communication skills

Interpersonal skills

Flexibility to work rotating shifts

Descrizione del lavoro

URGENT HIRING - WELCOME BONUS: 2,000 euros (available until July 31st for the Italian market)

Location: Porto or Lisbon, Portugal (on-site or remote within Portugal)

Relocation Support: Available for eligible candidates

About the Role

We are hiring motivated professionals fluent in Italian to join a leading global customer experience team in Portugal. The roles include Customer Support and Content Moderation across various international projects and platforms.

You will provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic, international environment.

What You’ll Do

Customer Support:

• Respond to inquiries via phone, email, or chat
• Assist with troubleshooting and issue resolution
• Provide accurate product and service information

Content Moderation:

• Review and evaluate user-generated content
• Enforce compliance with platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity, and safety

What We’re Looking For

• Fluency in Italian (C1 or higher)
• English proficiency (minimum B2)
• EU citizenship or valid residence/work permit in Portugal
• Strong communication and interpersonal skills
• Availability to work on-site in Porto
• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport
• Portuguese Residence Card
• Manifestação de Interesse (SEF proof of registration)

Visa holders: Eligibility confirmed case by case

If you are an Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative, multicultural team. Apply today!

Relocation Package (On-site Only)

For candidates relocating from outside Portugal:

• Shared accommodation for up to 12 months (280€/month, utilities included, deducted from salary)
• Hotel accommodation for up to 28 days (project-dependent)
• Flight reimbursement up to 400€ after 6 months (economy class)

For candidates already in Portugal (in competitor housing):

• Hotel stay up to 15 days (project-dependent)
• Travel reimbursement up to 150€ after 6 months (economy class)

Key Skills

• Employment Type: Full Time
• Experience: Entry level or relevant experience
• Vacancy: 1

Position: Customer Support Specialist • Naples, Campania, Italy