Italian and English - Customer Support with relocation package to Portugal

Cross Border Talents; Sorrento; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A global technology services firm is seeking a Customer Service Representative in Italy. The role involves assisting clients via phone and chat, providing support, and troubleshooting issues. Ideal candidates will be fluent in Italian and English, with a passion for the entertainment industry. The position offers full-time employment, competitive salary, performance bonuses, and opportunities for professional development.

Servizi

Competitive salary

Performance-based bonuses

Referral bonus opportunities

Fully paid training

Career development programs

Competenze

• High level of Italian and English required.
• Passionate about the entertainment and media industry.
• Excellent communication skills with empathy and teamwork.

Mansioni

• Assist viewers via phone and chat.
• Provide account support and troubleshoot issues.
• Deliver accurate answers to inquiries.
• Contribute to brand engagement.

Conoscenze

Fluent in Italian

Fluent in English

Excellent communication skills

Teamwork

Passion for entertainment and media

Solution-driven attitude

Descrizione del lavoro

Overview

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with technology and integrated solutions in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Portugal, you will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide all the training, tools, and support you'll need to succeed in this role. You'll also have access to development programs and specialized courses to help you build the career you've always envisioned.

What you will do

As a Customer Service Representative, you will:

• Assist viewers through phone and / or chat with their inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and real-time answers to inquiries.
• Contribute to building brand engagement for our clients.

Your qualifications

You'll excel in this role if you:

• Have a high level of Italian and English (oral and written).
• Are passionate about the entertainment and media industry.
• Possess excellent communication skills with a strong sense of empathy and teamwork.
• Are familiar with digital streaming services and devices.
• Have a positive and solution-driven attitude.

Even if you don't check every box, we encourage you to apply. We'll do our best to match you with the right role.

What's in it for you

In this role, we offer benefits to support your unique lifestyle:

• Full-time employment with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance-based bonuses.
• Referral bonus opportunities.
• Fully paid training on the company and the project you'll be supporting.
• Career development programs, specialized courses, and language classes.