IT Technician, Castello di Casole & Villa San Michele, A Belmond Hotel

Belmond; Casole d'Elsa; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Seasonal contract (2026)

Training programs

Discovering Belmond program

Job summary

Belmond Castello di Casole and Villa San Michele, part of the Belmond collection, are seeking an IT Technician to support a luxury, tech-driven hospitality environment in Italy. The role focuses on service desk, maintenance, user management, security, and asset management while delivering reliable IT solutions.

We value proactive problem-solvers who can translate requirements into IT reality, work with international colleagues, and contribute to Green IT initiatives within the LIFE360 program

Qualifications

• Education: A degree in Computer Science or a high school diploma with IT experience.
• Good written and spoken English, with ability to relate to colleagues from international offices.
• Soft skills include organization, troubleshooting, relationship-building, problem-solving and time/priority management; interest in Green IT.

Responsibilities

• Service Desk Management: handle IT issues for on-site and remote users.
• Service Maintenance: restore services and coordinate with vendors per SLAs.
• User Management: maintain active user lists and manage accounts.
• Security & Compliance: perform monthly security checks per management guidelines.
• Asset Management: install/configure IT assets; manage standard changes.
• Technical Support: provide assistance to clients or groups as needed.
• Education: participate in training and knowledge sharing.
• Technical Knowledge: familiarity with Windows environment and related services.
• Networking: basic TCP/IP knowledge.
• Language Skills: good English communication with international teams.
• Soft Skills: organize work, troubleshoot, build relationships, creative and innovative.

Skills

English proficiency

Troubleshooting

Time management

Independent work

Education

Degree in Computer Science

Tools

Active Directory

Windows OS

Job description

Feb 16, 2026

In a modern, tech-driven luxury environment, we believe that technology should be as seamless as our guest service. We aren’t just looking for someone to fix computers; we are looking for a proactive partner who can:

• Listen & Evaluate: Truly understand the needs of our team and translate them into technical reality.
• Advise & Innovate: Offer expert guidance to overcome daily business challenges.
• Deliver Excellence: Drive projects from initial concept to a successful, robust conclusion.

If you are a problem-solver who thrives on finding efficient, useful, and reliable IT solutions, you will find a perfect home with us.

The IT Technician's responsibilities include:

Service Desk Management: Managing service desk activities and providing assistance for IT issues reported by users, both on-site and remotely, interfacing with vendors for resolution when necessary.

Service Maintenance: Keeping services operational and, where necessary, restoring them or arranging for restoration by relevant companies in compliance with SLAs, acting as an interface between involved parties.

User Management: Maintaining an updated and consistent list of users accessing information systems, performing monthly cross-checks of active employees against active user lists, and enabling or disabling accounts accordingly.

Security & Compliance: Conducting monthly checks defined by management to ensure security levels and compliance with company policies.

Asset Management: Installation and configuration of IT assets, collaborating with the ICT team to manage standard changes and higher-level requests.

Technical Support: Offering technical assistance to clients or groups as needed.

Education: A degree in Computer Science or a high school diploma with experience in the IT field.

Technical Knowledge: Understanding of architectural and infrastructural concepts of the Microsoft Windows environment, Active Directory, and related services.

Networking: Good knowledge of TCP/IP networking fundamentals.

Language Skills: Good written and spoken English, with the ability to relate to and collaborate with colleagues from international offices.

Soft Skills:

• Organizational skills and the ability to work independently while respecting deadlines set by the manager.
• Strong troubleshooting skills.
• Excellent relationship-building skills with technical referents and end-users.
• Strong problem-solving attitude.
• Good time and priority management.
• Spirit of innovation and creativity.
• As part of the LVMH LIFE360 program aimed at reducing LVMH's ecological impact, which includes a Green IT vertical, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement associated best practices.

Contract: Seasonal contract (2026 season)

Development: Training and the "Discovering Belmond" program.

TheBelmond& LVMH Family

Castello di Casole & Villa San Micheleproudlybelongsto the LVMH Group and theBelmondcollection—a global network oficonichotels,trains, andrivercruisescreatingexceptionalexperiencesworldwide.JoiningBelmondmeansbecomingpart of an international familyunitedby passion,heritage, and a commitmenttoexcellence.

Belmond connects discerning travelers with extraordinary properties, legendary journeys, and unique experiences across the globe, embodying the essence of luxury and slow travel.

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