IT Technician

Metropolitan Council on Jewish Poverty; Chieti; In loco; USD 55.000 - 60.000; Tempo pieno

Descrizione del lavoro

Une organisation juive à but non lucratif recherche un Technicien IT pour fournir un soutien technique au personnel à Brooklyn. Les responsabilités incluent la gestion de matériel informatique, le dépannage, et la participation à des projets IT continus. Ce rôle nécessite des compétences en communication et en organisation, ainsi qu'une expérience préalable dans un environnement de bureau. Des déplacements à travers New York peuvent être requis.

Servizi

Assurance maladie, dentaire et vision

Avantages de transport préalables à l'impôt

Plan 403(b)

Jours fériés

Competenze

• Expérience de 2 ans dans un rôle de support informatique.
• Compétences dans l'utilisation des systèmes de billetterie.
• Proficient en systèmes d'exploitation Windows et Office 365.

Mansioni

• Fournir un support technique aux employés et gérer les problèmes informatiques.
• Installer, configurer et maintenir le matériel informatique.
• Gérer le système de billetterie pour le support.

Conoscenze

Communication verbale et écrite

Organisation

Analyse et résolution de problèmes

Formazione

Diplôme d'associé en Informatique ou domaine connexe

Strumenti

Systèmes d'exploitation Windows

Office 365

Descrizione del lavoro

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and affiliated JCCs provide services directly in neighborhoods across New York City.

Position Summary :

The IT Technician is responsible for providing technical support to staff members at the Brooklyn Hub ensuring smooth operations of hardware, software, and network systems. The IT technician will troubleshoot any tech issues, advise on any appropriate steps, and contribute to ongoing IT projects.

Please note : This position is entirely on-site based out of the Brooklyn Hub located at 1271 60 th Street Brooklyn, NY 11219.

• Install, configure, and maintain desktops, laptops, printers, and phones including all desktop / laptop applications and software.
• Perform hardware and software installations / upgrades, such as memory upgrades, Microsoft Office, drivers, etc.
• Configure VOIP solutions as well as maintain VOIP technology in house and at remote sites.
• Implement first level user security on servers, files, and folders.
• Troubleshoot computer / phone issues that arise and maintain the Help Desk ticketing system.
• Perform routine maintenance and updates on systems to ensure optimal performance.
• Assist with onboarding and offboarding, including setting up user accounts, hardware, and permissions.
• Create manuals for department reference and staff instruction.
• Conduct training sessions with staff on hardware and software.
• Check and maintain server back-ups.
• Additional responsibilities as required.
• Effective verbal and written communication skills, suitable for all levels of the organization.
• Strong organizational, time-management, and multi-tasking abilities; able to manage multiple complex tasks independently.
• Strong analytical and problem-solving skills.
• Consistent attention to quality, accuracy, and detail in all work performed.
• Willingness to adhere to established directives, policies, and best practices.
• Ability to maintain confidentiality and safeguard sensitive information.

Skill and Education :

• Associate’s degree or equivalent work experience in IT, Computer Science, or a related field (preferred).
• 2+ years of experience in an IT support or technician role, working with ticketing systems and troubleshooting PC issues in a corporate environment (preferred).
• Proficient in Windows operating systems and Office 365.

Physical Demands :

• Required Constantly : Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye and foot
• Required Frequently : Standing and climbing stairs; carrying laptop & files (approx. 8-10 lbs)
• Required Occasionally : Reaching above the shoulder, and lifting 5-25 pounds, pushing and pulling

Special Requirements :

• This position requires a willingness to travel throughout the five boroughs of New York City, though the primary location will be in Boro Park, Brooklyn.
• Additional sites may be assigned as required.

Compensation : $55,000 - $60,000 per year.

Benefits : Major medical, dental, and vision insurance; pre-tax commuter benefits; FSA; 403(b); plus holidays.

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