IT-Technical Specialist

Apple Inc.; Italia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an IT-Technical Specialist to provide exceptional customer service and technical support for Apple products. In this dynamic role, you will troubleshoot and resolve hardware and software issues while working collaboratively with team members to enhance the customer experience. Your expertise in Apple products and services will be crucial in delivering high-quality repairs and support. If you are passionate about technology and eager to learn, this position offers a fantastic opportunity to grow within a forward-thinking company that values diversity and inclusion.

Competenze

• Availability to work nights, weekends, and public holidays.
• Ability to troubleshoot technical issues in a customer service environment.

Mansioni

• Support customers with Apple product or software issues.
• Diagnose and resolve service concerns for Apple hardware and software.
• Contribute to an inclusive environment by respecting differences.

Conoscenze

Technical expertise of Apple products

Customer service skills

Troubleshooting skills

Interpersonal skills

Ability to work in a fast-paced environment

Descrizione del lavoro

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IT-Technical Specialist

Italy Apple Retail

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Description

Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.
• Be curious and open to learning from others and helping each other grow.

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