IT Systems Analyst III

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Overview & How you will make an impact.

A motivated and skilled Mid-Level IT Support Specialist with a solid background in manufacturing, laboratory, and GxP (Good x Practice) compliance. Provide technical support to our manufacturing and laboratory teams, ensuring the smooth operation of IT systems, equipment, and software while adhering to GxP guidelines. Proactive problem solver across multi-functional teams and business units. Assist in building and maintaining a secure, scalable, Thermo Fisher IT manufacturing environment.

What will you do?

1. Provide technical record supporting manufacturing. Industrial Cybersecurity software support (Claroty (xDome/SRA)) and networking issues in a timely manner.
2. Collaborate with IT and compliance teams to ensure GxP guidelines are followed, including data integrity, audit trails, and documentation practices.
3. Implement and maintain IT solutions in compliance with IT/OT standards, ensuring security, data integrity and access control within the manufacturing environments.
4. Participate in the planning and execution of IT projects related to system upgrades, network remediations, and software implementations within manufacturing settings.
5. Ability to work in a team structure, make decisions, address problems, communicate inside & outside the organization, and analyze, plan, coordinate and prioritize work, partnering with Engineering and Global IT to support IOT/OT and Industrial cybersecurity.
6. Identify and resolve technical issues related to software applications, operating systems, and network connectivity to minimize downtime and disruptions.
7. Maintain an accurate inventory of IT assets, including software licenses, hardware components, and peripherals applying Service Now CMDB.
8. Assist in the creation and maintenance of IT policies, procedures, and documentation, ensuring alignment with GxP regulations, CFR 21 Part 11, and IEC 62443 standards. Maintaining knowledge, industry trends, standard methodologies, and regulatory changes related to IT, manufacturing, laboratory, GxP environments related to the same standards.
9. Collaborate with vendors and third-party service providers for equipment maintenance, repairs, and upgrades.
10. Deliver training and support to end-users on IT tools, applications, security practices, and compliance requirements to improve overall system knowledge and awareness.
11. Research new infrastructure technologies and make educated recommendations.

How will you get here?

Experience & Education

1. Bachelor’s degree in Information Technology or Computer Science.
2. Proven track record in IT support role within manufacturing, laboratory, or other regulated environments.
3. Experience with networking concepts, protocols, and configurations.
4. Validated grasp of GxP regulations and experience implementing IT solutions in compliance with these guidelines.
5. Superb interpersonal skills to effectively collaborate with-in a distributed team.
6. Ability to adapt to evolving technologies in a multifaceted, fast-paced environment and comprehensive understanding of IT processes and standard methodologies related to infrastructure and IT manufacturing technologies.

Tool & Technology Skills

1. GMP experience and/or experience deploying, maintaining, and developing validated systems in regulated healthcare environments preferred!
2. Windows and/or Linux systems administration and/or network device management
3. Understanding of Configuration Management in IT (CMDB) and/or Industrial automation systems is a plus
4. Ability to solve, diagnose, and resolve issues on PC’s and 3rd party applications supported by Corporate Infrastructure and Security and engage functional teams as needed.

Knowledge, Skills, Abilities

1. Dynamic, hard-working and ambitious, with excellent collaboration skills.
2. Capable of working on multiple projects of a sophisticated nature simultaneously.
3. Excellent problem-solving skills to assist in issue resolution.
4. Excellent verbal and written communication skills.
5. Ability to translate business requirements into technical designs to meet business needs.
6. Must be a self-starter with high level analytical skills combined with detailed documentation abilities.

At Thermo Fisher Scientific, each one of our 70,000 outstanding minds has a unique story to tell. Join us and be a part of our focused mission—enabling our customers to make the world healthier, cleaner and safer.