IT System Administrator

ION Group; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Join a dynamic Service Management Team as an IT System Administrator in a leading firm. You will play a crucial role in supporting and maintaining LIST services while ensuring high service levels. Your expertise in Linux and problem-solving will be essential as you tackle technical challenges and collaborate on service deployments. This position offers a unique opportunity to enhance your skills in a supportive environment that values client-focused solutions and effective communication. If you are passionate about IT and eager to make a real impact, this role is perfect for you.

Competenze

• 2-3 years of experience in a similar role.
• Excellent written and oral communication skills in English and Italian.

Mansioni

• Provide technical support for LIST services and troubleshoot issues.
• Monitor LIST solutions and assist in IT security activities.

Conoscenze

Linux

Shell Scripting

IT Communication Systems

Analytical Skills

Problem Solving

Client-focus

Communication Skills

ITIL Process Knowledge

Formazione

Bachelor's Degree in Computer Science

Master's Degree in Computer Science

Strumenti

SaaS Services

ITIL 4 Foundation Certification

Cybersecurity Certification

Descrizione del lavoro

We are looking for an IT System Administrator to join our Service Management Team in Pisa or Milan.

You will play an important role in delivery support and maintenance of LIST services and you will contribute to the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved.

Your responsibilities

• Provides technical support/delivery capability for LIST services.
• Provides trouble shooting on technical issues with the aim to reduce incident recovery time.
• Collaborates and acts with releases and deployment of services.
• Monitors LIST solutions.
• Participates in the analysis and design of complex solutions and requirements definition, including translating technical and business requirement into physical installations.
• May handle customer inquiries.
• Participates in activities related to IT security and cybersecurity: support recovery programs, run system analysis, identify potential issues.
• Assist with the production of technical documentation.

Your skills, experience, and qualifications

• Bachelor’s or Master’s degree in a computer related field preferred or equivalent combination of formal education.
• 2/3 years’ experience in a similar role.
• Good knowledge of Linux and shell scripting.
• Professional knowledge of high-level protocols and IT Communication Systems.
• Client-focus attitude.
• Strong analytical and problem solving skills.
• Ability to prioritize and manage workload effectively.
• Excellent written and oral communication skills in English and Italian languages.
• EU Work Permit.

Preferred qualifications

• Experience with using, troubleshooting and maintaining SaaS services.
• ITIL process know-how for incident, change and problem management.
• ITIL 4 Foundation Certification preferred.
• Cybersecurity Certification preferred.