IT Support with Italian

Novogene Europe; Italia; Remoto; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Novogene Europe seeks a Technical Support associate for the Southern Europe region, working remotely. The role involves delivering technical support, promoting business opportunities, and assisting in customer analysis. Candidates should hold a PhD with strong communication skills in English and Italian, with a commitment to client satisfaction.

Competenze

• PhD or equivalent experience required.
• Exceptional English communication skills.
• Native or business-level proficiency in Italian.

Mansioni

• Communicate with sales teams to achieve business opportunity transformations.
• Analyze regional customer groups and collect customer information.
• Conduct market research on product competitiveness and technological advancements.
• Travel for client meetings and company events when required.

Conoscenze

Listening skills

Verbal communication

Written communication

Formazione

PhD or equivalent experience

Descrizione del lavoro

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.

We are currently recruiting for a Technical Support (associate level) for the Southern Europe region. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. Location: Remote

Responsibilities include:

1. Communicating with sales teams to promote the transformation of business opportunities, and completing quarterly and annual payment collection and settlement targets.
2. Supporting the analysis of regional potential customer groups and collecting relevant customer information.
3. Supporting dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.
4. Traveling when required to support client meetings and company events.

Qualifications:

• PhD or equivalent experience.
• Outstanding listening, verbal, and written English communication skills.
• Native or business-level Italian speaking ability.

Novogene is committed to ensuring all qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected characteristics.