IT Support Technician (on-site)

emagine GmbH; Varese; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A leading company is seeking a part-time IT support specialist to provide onsite assistance. This role involves supporting end-user workplace technology, managing hardware tasks, and coordinating with global teams. Candidates should possess proven IT support experience and strong knowledge in handling workplace technology.

Competenze

• Proven experience in IT support roles.
• Strong knowledge of end-user workplace technology.
• Ability to perform hardware tasks.

Mansioni

• Provide hands-on support for end-user technology.
• Manage local stock and ensure asset tracking.
• Coordinate with global tech teams for issue resolution.

Conoscenze

IT support experience

End-user workplace technology

Hardware tasks

Asset management

Descrizione del lavoro

Work Model : part-time, on-site, 2 days / week from the office

Start : ASAP

Summary : The role primarily focuses on providing onsite IT support two days a week, connecting local operations with the global support team.

Responsibilities :

Hands-on support for end user workplace technology, including laptops, thin clients, and peripherals.

Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.

Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.

Act as onsite "eyes and hands" to support the technical room, including basic server and networking support under the guidance of remote teams.

Coordinate with global AZ Tech teams to ensure smooth integration and escalation of issues as needed.

Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.

Must Haves :

Proven experience in IT support roles.

Strong knowledge of end-user workplace technology (laptops, thin clients).

Ability to perform hardware tasks (cabling, setup, imaging).

Experience with asset management and tracking.

Nice to Have :

Basic understanding of server and networking support.

Familiarity with global IT support coordination.

Experience in troubleshooting first-level hardware and connectivity issues.

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